Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We keep the cloud running and support data centers, servers, storage, networking, power, and cooling equipment to ensure continual access to innovation. We work on challenging problems with thousands of variables impacting the supply chain and seek talented people to help.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver high safety and security standards while providing capacity at the lowest possible cost. You will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you excited about server and networking technology and want to work in the world’s largest data centers? We are looking for skilled Data Center Technicians with a passion for technology to help expand our data centers. Career progression is part of AWS, and we encourage you to grow within the company.

You will work on installing and troubleshooting the infrastructure that supports the AWS cloud, and you will collaborate with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents new challenges.

Data Center Operations designs, installs and maintains the world’s largest computing infrastructure. This role offers the prospect to work in some of the most advanced data centers globally, where you will contribute to cloud technology in the region.

Key responsibilities

- Escalation point and technical troubleshooter for all systems and problems
- Deep diving into Linux server issues
- Remediation of physical layer outages for systems and network
- Remediation or recovery of physical power issues on racks and participation in data center power and cooling events




- Shift work (4 days on, 4 days off) including night shifts on a rotational basis
- Install and configure racks of hosts in line with internal SLAs
- Triage and resolve trouble tickets for all devices in your region
- Physical replacement of server and network device parts
- Ensure correct rotation of parts and spares
- Enforce Amazon’s security best practices
- Interact with third-party vendors and contractors
- Engage with Remote Hands and Eyes in EU Regional CloudFront POPs
- This position includes a physical component requiring the ability to lift and rack equipment using lifting equipment
- May require working in cramped spaces or elevated locations while adhering to health and safety guidelines
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites

Qualifications

Basic Qualifications

- 1+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma

Preferred Qualifications

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Acknowledgement

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, please visit the AWS accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – Amazon Corporate Services Pty Ltd
Job ID: A

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📌 Data Center IT Support Engineer, Data Centre Operations (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne