Drive the future of travel money—own the strategy, launch game‑changing products, and lead innovation that delivers real commercial impact.

About The Opportunity

As Head of Product, you will lead the end‑to‑end product lifecycle, shaping and delivering innovative travel money and financial solutions that drive growth and customer value. You’ll play a pivotal leadership role, identifying new market opportunities, building strategic partnerships, and bringing products to life across both retail and digital channels. Working closely with senior leadership, you’ll influence the future of the product portfolio while building a high‑performing product function. This is a high‑impact opportunity to drive product‑led growth in a dynamic, customer‑focused environment.

Key Responsibilities

- Represent the business at industry events, conferences, and partner forums
- Foster a culture of innovation, customer‑centricity, and commercial discipline
- Develop product training and collateral to support frontline teams and cross‑selling
- Own product P&L; performance, including revenue, margins, and cost management
- Establish KPIs and reporting frameworks to measure product success and growth
- Continuously optimise existing products using customer insights and performance data
- Contribute to executive leadership discussions and champion product‑led growth
- Build and develop the product team, recruiting and mentoring product professionals
- Lead the end‑to‑end product development lifecycle from concept to launch and scale
- Structure commercial agreements including revenue‑share models and distribution terms




- Design and implement distribution strategies leveraging retail network and digital channels
- Identify, engage, and negotiate with product providers, fintechs, insurers, and technology partners
- Define and own the multi‑year product strategy aligned with growth ambitions and customer needs
- Build and manage strategic partnerships, ensuring strong performance and mutual value creation
- Build and maintain a clear product roadmap with milestones, commercial cases, and success metrics
- Identify, evaluate, and prioritise new product opportunities across travel money, fintech, and financial services
- Monitor market trends, competitor activity, and regulatory developments across Australia and New Zealand
- Collaborate with Technology, Operations, Compliance, Marketing, and Retail teams to deliver seamless products
- Present product strategies, performance, and business cases to senior stakeholders including CEO and Board
- Contribute to a safe, inclusive, and accessible work setting where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

- MBA or postgraduate qualification (advantageous)
- Strong stakeholder management and partnership development experience
- Background in retail distribution and multi‑site operations
- Tertiary qualification in Business, Commerce, Finance, or related discipline




- Demonstrated leadership experience with ability to build and develop teams
- Strong commercial acumen, negotiation, and performance management skills
- Proven experience in product strategy, development, and commercial delivery
- Exposure to Australian and/or New Zealand regulatory landscape for financial products
- Experience in foreign exchange, travel money, prepaid cards, remittances, or related financial products

Advantages

- Inclusive culture with a focus on diversity and inclusion
- Individualised learning and development pathway, including LinkedIn Learning courses
- Access to staff discounts: 350+ Australian retailers, health and wellness discounts, financial planning advice, employee share plan
- Travel discounts for flights, hotels, tours, cruises, and travel insurance for you and your family and friends
- Career progression opportunities within a global network of travel brands
- Health and wellness perks: BUPA health insurance discounts, access to an internal gym
- Mental health and employee assistance programmes
- Regular social events, team‑building, and industry conferences
- Corporate social responsibility initiatives and volunteer opportunities
- Paid parental leave and voluntary leave options
- Commitment to sustainability and environmental stewardship
- Reconciliation Action Plan support and cultural safety initiatives for Aboriginal and Torres Strait Islander inclusion
- Equal Opportunity Employer: encouragement of applications from Aboriginal and Torres Strait Islander People, racial, ethnic, or ethno‑religious minorities, and people with disability

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📌 Head of Product- South Bank, QLD (Brisbane)
🏢 Flight Centre Travel Group
📍 Brisbane