Customer Care Solutions Leader – Financial Hardship (Melbourne)

Customer Care Solutions Leader – Financial Hardship (Melbourne)

03 Aug
|
NAB
|
Melbourne

03 Aug

NAB

Melbourne

NAB is seeking a dynamic leader to head the day‑to‑day operations of the Customer Care Solutions teams, supporting customers experiencing financial hardship. You will oversee service quality, compliance with NCCP and NAB policies, and drive performance through robust coaching and leadership.

You will champion customer outcomes while managing risk, metrics and digitisation initiatives to improve both customer experience and efficiency across NAB Care in Australia.

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📌 Customer Care Solutions Leader – Financial Hardship (Melbourne)
🏢 NAB
📍 Melbourne

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