Born Social | Port Melbourne | Hybrid (3 days WFH, 2 days in office)

Born Social is a social‑first creative agency with teams in Melbourne and Brooklyn, NYC. We help brands grow through strategy‑led social media, content, paid ads and digital marketing, and we're looking for a Head of Accounts to lead our account management team from our Port Melbourne office.

About the role

This is a senior leadership role for someone who loves social media, knows how to run a strong team, and is confident owning client relationships without needing to lean on anyone else to get things done.

You’ll manage your own portfolio of up to 6 clients, so you're still hands‑on and close to the work. You'll be a senior point of contact for clients, handling concerns and tricky conversations directly and calmly, and you'll have a real seat at the table when it comes to shaping the direction of the agency.

What you'll be doing

- Leading, mentoring and supporting a team of up to 3 Account Managers, with regular check‑ins to keep every account on track
- Owning the strategic direction of our social media management clients, driving performance, retention and results
- Managing your own portfolio of up to 6 clients, overseeing content planning, copywriting direction, community management, influencer coordination and shoots
- Acting as the senior escalation point for client issues, resolving them with confidence
- Leading difficult conversations around scope, performance and feedback




- Contributing to management decisions alongside the Director, General Manager and Creative Director
- Supporting new business with quotes, proposals and pitches
- Owning and streamlining our account management processes and systems

What we're looking for

- 5+ years in a senior social media or digital marketing role, ideally agency side
- Proven experience leading, mentoring or managing a team
- Solid strategic thinking and the ability to keep multiple accounts tracking toward client goals
- Confidence handling client concerns and difficult conversations independently
- Solid commercial awareness across budgets, scope and upsell opportunities
- A deep understanding of Instagram, TikTok, Facebook, YouTube and LinkedIn, including what actually performs and why
- Excellent copywriting skills across different brand voices and industries
- Experience with content shoots, community management and influencer/UGC
- Comfortable with tools like Sked or Later, Google Workspace, Dropbox, Slack, Trello, Figma and Adobe
- A current driver's licence and access to a car for shoots and client meetings
- A genuine interest in social, content and digital trends, and a calm, solutions‑focused approach under pressure

The details

This role is based out of our Port Melbourne office, working 3 days from home and 2 days in the office each week.

Sound like you?

If this feels like your kind of role, we'd love to hear from you.

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📌 Head of Accounts (Social Media) (Melbourne)
🏢 Born Social
📍 Melbourne