Senior Contact Centre Engineer — Flexible/Remote (City of Sydney)

Senior Contact Centre Engineer — Flexible/Remote (City of Sydney)

03 Aug
|
Optus Enterprise
|
City of Sydney

03 Aug

Optus Enterprise

City of Sydney

Optus Enterprise is seeking a Senior Contact Centre Engineer to support critical contact centre platforms for a Federal Government customer, delivering L2/L3 support across Genesys, Nuance, and analytics with on-call duties in a quick-paced, multi-vendor environment.

You will apply 8–10+ years of experience with Genesys Cloud CX/Engage or Nuance, voice technologies (SIP/RTP), ITIL incident/problem/change management, and scripting (PowerShell or Python).

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📌 Senior Contact Centre Engineer — Flexible/Remote (City of Sydney)
🏢 Optus Enterprise
📍 City of Sydney

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