Bupa North Rocks is a modern care home set in a historic outer suburb of north‑west Sydney surrounded by beautiful bush scenery and local reserves. It nears Lake Parramatta, North Parramatta shops and Westmead hospital. It consists of 124 beds, with various care units. Our primary goal is delivering person‑centered care focusing on the health, lifestyle and well‑being of our residents. We have a diverse team of staff with outstanding experience in aged care. If you are looking for a caring supportive environment to further your career in aged care, look no further. The North Rocks team is looking forward to welcoming you to our home.

Benefits of Bupa

- VIVA – our employee wellbeing programme – live healthier and happier – see more about why we work at Bupa; we’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development – you’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to world‑class training and professional development – supported by our quality education team and expert clinicians with a commitment to clinical excellence.
- Comprehensive induction and buddy programme – we set you up for success from the outset and ease you into your new role with support.
- Be recognised and rewarded – Bupa Love Reward & Recognition Programme ensures that the gratitude of our residents and their families is passed on to staff who deserve it.

About the Role

As a Business Administrator – Admissions Coordinator (known as a Customer Service Consultant (CSC) at Bupa), you will be working closely with the other CSC in the care home,



our General Manager and our Centralised Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the “enquiries to arrivals” process and pipeline for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.

Duties

- Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
- Management of resident administration including enquiries, admissions and maintaining occupancy targets.
- General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc.
- Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office.
- Man the main reception desk and other tasks as directed by the General Manager.

Skills and Experience

- Minimum of a Cert III in Business Administration or equivalent experience.
- Previous experience gained in a similar role.
- Intermediate to advanced skills across the MS Office Suite.
- Highly developed organisation and time management skills.
- The ability to solve problems independently.
- Excellent communication and interpersonal skills.




- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes.
- Patience – working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high‑quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your well‑being and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply

Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre‑employment checks. To learn more about working at Bupa please visit our website:

At Bupa your wellbeing, identity and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

*Eligibility criteria and conditions apply

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📌 Business Administrator North Rocks (Australia)
🏢 Bupaoptical
📍 Australia