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Strategic Account Manager – Defence

This high‑profile relationship management and commercial leadership role is responsible for overseeing Toll's Defence Relocations and Removals portfolio. Working closely with Defence stakeholders, including the Directorate of Relocations and Housing (DRH), you will build trusted partnerships, drive strategic alignment, and ensure exceptional outcomes for ADF members and their families.

Key Responsibilities

- Strategic Partnership Management

Develop and execute account strategies that strengthen Toll's partnership with Defence. Build trusted advisor relationships with senior Defence stakeholders and decision-makers. Maintain a deep understanding of Defence priorities, emerging needs, and market trends. Position Toll as a proactive, value‑adding strategic partner.

- Stakeholder Engagement & Relationship Leadership

Act as the key relationship owner for the Defence account. Foster strong partnerships across Defence, government agencies, and industry stakeholders. Influence and collaborate with internal and external stakeholders to achieve successful outcomes. Lead strategic discussions, contract-management reviews, and executive‑level engagements.

- Account Growth & Commercial Performance

Drive retention strategies and support contract renewal activities. Identify opportunities to expand and strengthen the broader Defence portfolio. Manage account profitability, revenue growth, and commercial performance. Deliver meaningful insights and recommendations to senior leadership.





- Customer Experience & Service Excellence

Champion a customer‑first culture focused on delivering exceptional experiences. Ensure high‑quality service outcomes for Defence members and their families. Drive continuous improvement initiatives across operational teams. Monitor performance and implement strategies that enhance client satisfaction.

Qualifications and Experience

- Proven success managing large, complex strategic accounts.
- Exceptional stakeholder engagement and influencing capability.
- Strong commercial acumen with experience managing P&L; performance.
- Experience leading high‑value client relationships within government, Defence, managed services, logistics, or related sectors.
- Ability to navigate complex environments and balance customer outcomes with commercial objectives.
- Outstanding communication, presentation, and negotiation skills.
- Track record of driving account growth, retention, and continuous improvement.

Preferred Experience

- Considerable experience in a senior management, account management, or commercial leadership role.
- Experience working with Defence, government, or managed services environments.
- Tertiary qualifications in Business, Management, Leadership, or a related discipline.

Equal Prospect Employer

Toll welcomes candidates of all ages, ethnicities, genders, abilities, and backgrounds. We are committed to a diverse, inclusive, and authentic workplace.

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Apply on Kit Job: kitjobau.com/job/4d25r2

📌 Strategic Account Manager - Defence (Melbourne)
🏢 Toll Group
📍 Melbourne