Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Macquarie Park, NSW, AU, 2113

Job reference number:

Employment type: Permanent Full-Time

Salary range: $ .0-$ .0

In this role, you'll:

- Provide timely end‑user IT support by diagnosing, resolving, and managing incidents and service requests while maintaining hardware, systems, and applications to ensure optimal performance.
- Deliver excellent customer service and collaborate with technical teams, stakeholders, and vendors to troubleshoot issues, communicate outcomes, and meet service level expectations.
- Contribute to continuous improvement by supporting knowledge management, documenting processes, analysing incident trends, assisting with IT projects, and mentoring team members.

For more information on this position and business unit, view the role description and information pack.

About You

- Bring hands‑on experience in Level 1 IT support, including troubleshooting PC/LAN issues, supporting Microsoft Windows environments,



and managing user accounts through Active Directory and SCCM.
- Apply IT service management principles within an ITIL‑based workplace, with strong desktop support experience and an understanding of operational support frameworks.
- Demonstrate flexibility and reliability, with relevant qualifications or experience, the ability to travel and work across varied hours (including rostered and on‑call support), and meet compliance requirements.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Applications close 11:59 PM Friday 31 July 2026.

For more information about this role, please contact

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📌 Manager Portfolio Pipeline (City of Ryde)
🏢 Transport For Nsw
📍 City of Ryde