Overview

Join us as a Multinational Client Executive to apply your specialist expertise and experience.

How You Will Create An Impact

This is an external broker and client‑facing role responsible for managing an assigned portfolio of Multinational programs, working in close partnership with product underwriters and distribution. You will represent AIG as the central point of contact for Multinational client and program management and will also support new business, ensuring a seamless, end‑to‑end Multinational experience in adherence with SLAs and operational requirements.

Client & Program Delivery

- Manage and oversee all aspects of multinational service delivery for your assigned portfolio and be accountable for the overall client experience.
- Proactively manage stakeholders to design programs prior to inception, and agree, implement, deliver, and monitor the scope of service on all allocated accounts.
- Provide direction and guidance across the Multinational Business Model and AIG Network to ensure appropriate program design and effective delivery.
- Provide multinational technical expertise to underwriters to ensure compliant program structure, design, and adherence to local regulatory requirements.
- Lead the promotion and adoption of the AIG Multinational End‑to‑End process, ensuring all parties understand and commit to roles, responsibilities, and timelines to deliver contract certainty.
- Lead day‑to‑day service delivery to ensure timely, accurate local policy and invoice issuance, meeting agreed program SLAs, and ensure Multinational service fee discipline.
- Partner with Product Underwriters on the approval of facultative reinsurance panel participants and collection of compliant reinsurance documentation.




- Partner with Global Fronting Underwriting to facilitate Captive service delivery and new business.
- Engage with multinational claims to support timely development of claims bulletins/protocols and respond to ad‑hoc program enquiries.
- Operate as the senior external service contact, providing regular program performance updates to the appointed broker (or client) in collaboration with Product Underwriters and Distribution.
- Coordinate periodic Multinational client/program stewardship meetings in alignment with underwriting and distribution.

Technical Leadership & Growth

- Act as a Multinational subject‑matter expert and escalation point for colleagues on program design, territorial issues, and related problem solving.
- Contribute to the development, qualification, prospecting, and conversion of Multinational targets within your assigned span of control.
- Support the profitable growth of the multinational portfolio in collaboration with product and distribution.
- Help identify and contribute to internal and external strategies that align product offerings and grow AIG’s multinational business.
- Deliver structured internal and external Multinational training as required.

What You’ll Need To Succeed

- Commercial insurance experience across multiple lines of business, preferably in client servicing (broker or insurer background).




- Strong technical knowledge of complex multinational programs, including reinsurance structures and territorial/regulatory issues.
- Client focused, with experience working with multinational corporations and engaging senior client personnel, risk managers, and executive management.
- Strong written and verbal communication, negotiation, and interpersonal skills, with the ability to clearly articulate ideas and influence outcomes.
- Strong time management and analytical skills; highly motivated with the ability to work autonomously and on own initiative.
- Ability to handle multiple priorities, delegate effectively, and meet tight deadlines and SLAs.
- Proven ability to motivate others, build strong relationships with key internal and external stakeholders, and operate as a strong team player.
- Ability to identify operational improvements and build the technical knowledge and experience needed to deliver them.
- Solid computer literacy, including MS Outlook, Excel, and Word, whilst also learning proprietary systems.

Applicants must have valid rights to work in Australia, as employer sponsorship is not available for this position.

Equal Opportunity

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .

Functional Area

UW - Underwriting

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📌 Multinational Client Executive (Melbourne)
🏢 Aig
📍 Melbourne