Flexible working arrangements: Hybrid, reviewed case-by-case basis. Feel free to connect with your recruiter to learn more about how this works in practice.
Role Description
We’re looking for a Senior Consultant – Acurity Application Analyst to join our team.
Responsibilities
- Drive stakeholder interviews and workshops to understand business requirements and problems.
- Elaborate requirements into functional, application-level user stories ready for development teams.
- Gather requirements from multiple stakeholders and translate them into stories.
- Take ownership of requirements throughout the delivery lifecycle.
- Assess impacts of requirement changes and reprioritisation with technical SMEs.
- Collaborate with business teams and application teams.
- Work with stakeholders to transition requirements into operations.
- Participate in regular stakeholder meetings, stand‑ups and governance discussions.
- Support Technical Services Managers with BAU backlog management.
- Prioritise and groom backlog items.
- Assist with delivery estimations.
- Facilitate backlog management activities and prioritisation discussions.
- Support the triage, diagnosis and troubleshooting of incidents.
- Coordinate escalation of customer incidents and service requests.
- Work with business and technical stakeholders to assess:
- Impact
- Workarounds
- Cost to remediate issues
Essential
- Excellent customer‑facing skills
- Excellent written and verbal communication skills
- Robust attention to detail and outstanding analytical and problem‑solving skills
Preferred
- Support UAT (User Acceptance Testing)
- Support Production deployments and post‑deployment validation
- Conduct story walkthroughs with development and testing teams
- Ensure requirements are understood correctly by delivery teams
- Coordinate between business, developers and testers
Benefits
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
- Health Insurance Discount and Well‑being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.