Account Coordinator – Contractor Care & Global Mobility
Support people. Build relationships. Make a real impact.
We're looking for an Account Coordinator to join our growing team, supporting our mining clients and expatriate contractors working on projects throughout PNG. This role is ideal for a candidate who has or does not have experience in agency recruitment and is looking for a long‑term career in contractor care, workforce coordination or operations.
Why Join Us?
- Work in a high‑trust, relationship‑focused environment.
- Gain experience in international workforce management and global mobility.
- Support expatriate contractors working on PNG projects.
- Build robust relationships with contractors throughout their assignments.
- Develop your career into Account Management, Operations or Workforce Management.
About the Role
As an Account Coordinator, you will manage the contractor journey from onboarding through to assignment completion, becoming the primary point of contact for contractors and ensuring exceptional support throughout their assignment while coordinating mobilisation, documentation and ongoing communication.
Key Responsibilities
- Manage end‑to‑end onboarding and mobilisation.
- Coordinate contractor documentation and compliance.
- Support international workforce mobilisation and global mobility processes.
- Build and maintain strong relationships with contractors.
- Act as the primary point of contact throughout each assignment.
- Manage multiple onboarding activities simultaneously.
- Keep contractors and Account Managers informed through proactive communication.
- Conduct regular contractor welfare and engagement check‑ins.
- Resolve day‑to‑day issues including documentation, mobilisation delays and contractor enquiries.
- Identify potential issues early and work collaboratively to resolve them.
- Continuously improve processes and the contractor experience.
About You
- Experience in workforce coordination, customer service or contractor administration.
- Ability to build trusted relationships with ease.
- Highly organised and able to manage competing priorities effectively.
- Ownership mindset, following tasks through to completion.
- Proactive communication and stakeholder updates.
- Problem‑solving before escalation.
- Professionalism under pressure.
- Desire to build a career in contractor care, workforce coordination and operations.
Why You'll Love Working Here
We believe our contractors are our greatest asset, and we pride ourselves on delivering a level of service that sets us apart. You'll manage your own portfolio, be supported by an experienced team, and have opportunities to grow as our business expands.
Ready for your next challenge?
Apply today and become part of a team that values relationships, ownership, professionalism and genuine care for the people we support.