Why join Medibank?

- Flexibility: Work in-store, from home, on-site with partners, and out in the community.
- Health & wellbeing: Access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
- Subsidised private health insurance + fully subsidised Healthy Living Extras.
- Leave for life's moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Positive Health Day and more.
- Growth & development: Career pathways, learning programs and opportunities to innovate within community teams.
- Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

About the role

We have a part‑time hybrid opportunity for a Customer Service and Sales Consultant at our Bankstown store. You may also be requested to work at our Hurstville store to support your wider team.

This role includes a flexible rotating roster working Monday to Friday with some Saturday work. It is working 30 hours per week, anywhere between 8am – 8pm with maximum 8‑hour shifts (e.g. 9am‑5pm or 12pm‑8pm).

Responsibilities

- Help customers choose the right health cover and services.
- Support them across multiple channels – in‑store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.




- Solve everyday challenges and share ideas to improve how we work.
- Internally referred to as a Local Community Consultant, you will be part of a geographically based, cross‑functional team with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

What we’re looking for (Qualifications)

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail‑focused and committed to protecting customer privacy.
- Purpose‑driven: help improve health and wellbeing in your community.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

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📌 Customer Service and Sales Consultant (Bankstown)
🏢 Medibank Private
📍 Bankstown