About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ staff, we’re leading with heart for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all sharing a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

- Career development and growth opportunities
- Generous leave entitlements, including 4x wellbeing days per year. That’s almost an additional week off in addition to your annual leave!
- Training and working with a supportive and fun team
- Thrive as part of a strong team in an exceptional work environment
- Employer referral program
- Reward & Recognition Services
- Health & Wellbeing and Reward Program
- Exclusive access to Sonder mental wellbeing app
- Discounted health insurance, annual vaccinations and skin checks
- The opportunity to make a meaningful impact in the lives of our residents

Your Day on a Page

An exciting opportunity has become available for an enthusiastic, committed and customer service focused Village Administrator to join our team at Burwood Terrace on a permanent part-time basis .

Located in the leafy suburb of Burwood East, Burwood Terrace is a contemporary retirement village renowned for its welcoming community, outstanding resident experience, and commitment to wellbeing. This beautiful village features landscaped grounds, light-filled community spaces, resort-style amenities, and a vibrant calendar of activities that support residents to live well every day.





As the Village Administrator, you’ll be the first point of contact for residents, guests, and contractors – providing exceptional customer service and ensuring the day-to-day operations of the village are seamless. You’ll work closely with the Village Manager, supporting them across a range of administrative and operational tasks including:

- Providing warm, skilled customer service to residents, visitors, and contractors
- Manage front-of-house reception, including phone enquiries, email correspondence, and visitor management
- Process invoices, purchase and other financial administration tasks in accordance with company procedure
- Coordinating contractor inductions and ensure EHS compliance
- Conducting resident welfare checks and follow up as needed
- Coordinate resident communications, newsletters, notices, events, and community activities
- Contribute to the planning and delivery of resident engagement programs and village events
- Helping organise and support community events and activities

Shifts

This role offers 3 days of work per week, working a total of 22.5 hours per week.

- Tuesday: 9am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 9am to 5pm

About You

For this role, you will have excellent diligence and organisational skills, coupled with the ability to work autonomously to complete tasks. Your strong customer service skills will allow you to effectively consult with our residents and visitors.

To be successful in your application, you will have the following;





- Administration and demonstrated customer service experience
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and experience using databases or CRM systems.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
- Exceptional interpersonal skills and approachable personality that helps build trust and rapport with residents, families, and team members
- Be highly organised and able to prioritise competing tasks
- Ability to work independently while contributing positively to a collaborative team environment
- Willingness to learn and professionally develop
- A professional, initiative-taking and can-do attitude.

Ready to Join the Fun?

If you're passionate about delivering outstanding customer service and ensuring the smooth day-to-day operation of a thriving retirement community, we'd love to hear from you. Join our friendly team at Burwood Terrace and make a genuine difference in the lives of residents while building a rewarding career in a supportive environment.

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Administrator opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.

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📌 Village Administrator (Whitehorse City)
🏢 Keyton
📍 Whitehorse City