Overview

Probe Group is investing in centralising our Learning & Development and Quality teams to create a global Centre of Excellence. We are seeking our first on-the-ground Learning Solutions Training Manager in Melbourne to drive AU/NZ transformation. This is a dynamic, hybrid role that bridges daily operational training delivery and strategic organisational development. You will act as the L&D; leader for our shared services and smaller accounts, with full ownership of the rollout for flagship CX Leadership and Onboarding programmes across the region.

Responsibilities

- Reporting to the regional L&D; leadership, balance operational demands with high-impact talent strategy.
- Leadership Development: customize highly successful leadership programmes piloted in the Philippines for the Australian market and facilitate them for emerging and new leaders.
- Building the COE: oversee centralised, transferable skills training (e.g., resilience, advanced soft skills, sales fundamentals) deployable across multiple campaigns.
- Managing the Foundation: launch and govern the CX New Employee Onboarding (NEO) programme, ensuring every recent hire receives a premium foundational experience.
- Team Leadership: build and manage a shared support training team (projected to grow to 4–5 direct reports), establishing performance standards and guiding trainers embedded within operational outliers.

What You Bring to the Table

- BPO / Contact Centre DNA: deep, practical understanding of fast-paced operational environments and how to translate business needs into learning solutions.




- L&D; Expertise: proven experience in Learning & Development or Organisational Development with a track record of developing and facilitating impactful leadership training.
- Charisma & Facilitation Skills: ability to captivate an audience; gravitas, emotional intelligence and presentation skills to hold leaders' attention and respect.
- People Management: experience (or strong readiness) to mentor, manage and elevate a team of facilitators.

Role Logistics & Benefits

This is a permanent, full-time position based out of our Melbourne office. The role interfaces heavily with global teams, offering autonomy and strategic exposure, and close collaboration with L&D; Directors across the APAC region.

Benefits include:

- The opportunity to build and shape a regional function from the ground up
- Access to comprehensive professional development and global networking
- A supportive, inclusive and highly innovative company culture

About Probe Group

At Probe Group, we’re powered by passion, driven by curiosity, and focused on doing things better. We work with clients across the Pacific, Asia and North America, thinking big and partnering with innovative minds to achieve success. Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

#J-18808-Ljbffr

📌 Learning Solutions Training Manager (Melbourne)
🏢 Probe Asia Pacific
📍 Melbourne