The City Assist team are the first point of contact at Warrnambool City Council's Civic Centre (main offices). They attend to a large number of queries daily via face to face, phone calls, emails and the online chat function. There are currently multiple positions available within City Assist; one Permanent Part Time (32 hours per fortnight) and additions to the Casual pool. The successful candidate will communicate with a variety of stakeholders in order to provide quality customer service to all residents, ratepayers and other external customers.

To be successful in this position you will have:

- High attention to detail while working in a fast-paced environment.
- Well-developed verbal, written, and interpersonal communication skills.
- Demonstrated proficiency in using computers and customer-service–specific software.
- Capacity to acquire a thorough knowledge of Council services, processes, and procedures.
- Availability to cover early morning and opening shifts.

Position Hours/Remuneration

The Permanent Part time (32 hours per fortnight) position currently offers an hourly rate of $37.15 per hour + superannuation.

Casual position currently carries an hourly rate of $46.44 per hour (inclusive of 25% casual loading) + superannuation.

To Apply





To apply for this opportunity, please click Apply Now on the Warrnambool City Council website.

Applications close: 5.00pm Sunday 2 August 2026

Questions

If after reading the position description you have further questions please contact Louise Mauriks, Coordinator City Assist, on or

Culture

Warrnambool City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, we encourage you to apply.

Employees of Warrnambool City Council are expected to work under Councils values of: Accountability, Collaboration, Respectfulness, Progressiveness and Wellbeing.

Recruitment Process

Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre-employment checks which include reference checks and a criminal history check.

Warrnambool City Council is an Equal Prospect Employer

To view current vacancies visit

For details on how to submit your application refer to

#J-18808-Ljbffr

📌 Administration Officer City Assist (Warrnambool)
🏢 Warrnambool City Council
📍 Warrnambool