A leading financial services organisation in Brisbane CBD are seeking an experienced Senior Collections/Recoveries Officer to manage complex home loan and secured asset accounts through late‑stage recoveries, litigation, possession and sale.
Responsibilities
- Late‑stage recoveries — manage complex mortgage and secured asset accounts through arrears, litigation and recovery
- Collections — Manage arrear accounts and negotiate payment arrangements.
- Litigation — prepare matters for legal referral, track milestones, review solicitor updates and recommend next steps
- Secured asset recoveries — oversee repossession, valuation, auction, insurance and shortfall activity
- Stakeholder management — provide clear instructions, monitor service levels and elevate delays
- Hardship & vulnerability — identify hardship, refer appropriately and ensure fair customer treatment
- Reporting & governance — maintain registers, trackers, records and contribute to performance reporting
- Compliance & risk — ensure all activity aligns with legislation, policy and industry codes
Qualifications
- Minimum 3 years of collections experience within mortgages (essential) or secured asset recoveries
- Exposure to handling late‑stage collections
- Relationship builder and ability to read between the lines and come up with a solution.
- Strong knowledge of home loan recoveries, legal referral processes and secured asset recovery
- Experience identifying and managing hardship and vulnerable customer situations
- High attention to detail across legal instructions, account notes, reporting and registers
- Strong negotiation, communication and stakeholder management skills
Benefits
- Opportunity to influence recovery outcomes and process improvements
- Growing organisation
- Supportive team culture with ongoing development
- Hybrid Work setting