AtAuxus , we take pride inCreating Lasting Impressions Every Day , delivering excellence in customer service. Be a part of the growth of Auxus in Queensland.
We are seeking a highly professional and customer-focusedExecutive Concierge to be the first point of contact for tenants and visitors in a prestigious Brisbane CBD building. In this role, you will provide an exceptional customer experience, ensuring all interactions are handled with professionalism, efficiency, and warmth.
Job Description
About the role:
- Act as an ambassador for the building, delivering a premium level of customer service.
- Greet tenants and visitors with a welcoming and engaging approach.
- Assist with wayfinding, transportation bookings, restaurant reservations, and ad-hoc requests.
- Build strong relationships with tenants and visitors to enhance their experience.
- Manage visitor access, escort VIPs, and provide support for building tours.
- Coordinate deliveries, including flowers and couriers.
- Maintain high presentation standards of the concierge desk and lobby areas.
- Log tenant service requests (TSRs) and follow up to ensure timely completion.
- Support event coordination, including setup and hosting of activations.
- Engage with retailers to promote special tenant offers.
- Assist with reporting and documentation related to building operations and tenant engagement.
Desired Skills and Experience
About you:
- A passion for customer service with a warm and professional demeanour.
- Excellent interpersonal and communication skills.
- Ability to multitask and handle various requests efficiently.
- Strong attention to detail and problem-solving skills.
- Experience in a concierge, customer service, hospitality, or corporate front-of-house role preferred.
- Proficiency in Microsoft Office and ability to learn internal building management systems.
- Flexibility to adapt to a dynamic setting and take initiative.
If you have a passion for delivering outstanding service and creating memorable experiences, we’d love to hear from you!Apply now to join Auxus and be part of a team dedicated to Creating Lasting Impressions Every Day.
What We Offer
A vibrant and engaging work environment. Opportunities for career development and growth. The chance to work in a prestigious corporate setting with a high level of tenant engagement. A supportive and collaborative team culture.
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