About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the Location

Located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD, Four Seasons Hotel Sydney offers chic rooms and suites that embrace iconic attractions just steps away. The award‑winning restaurant and street‑front bar are destinations unto themselves.

About The Role

As a Reservations Agent, you will play a key role in creating outstanding first impressions by delivering warm, personal service and assisting guests with their accommodation enquiries and bookings.

Reporting to the Reservations Manager, you will manage reservations, provide detailed knowledge of hotel offerings, and help guests find the perfect experience to suit their needs.

What You Will Do

- Manage guest accommodation reservations and enquiries via phone, email, and other communication channels.
- Provide personal recommendations on room types, hotel facilities, packages, and services.
- Build meaningful connections with guests by understanding their preferences and travel needs.
- Accurately process bookings, modifications, cancellations, and guest requests.




- Maintain detailed and accurate reservation records within hotel systems.
- Collaborate with Front Office and other hotel departments to ensure a seamless guest experience.
- Identify opportunities to enhance guest stays through thoughtful recommendations and upselling.

What You Will Bring

- A passion for hospitality and creating exceptional guest experiences.
- A warm, qualified, and engaging communication style.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Previous experience in Reservations, Guest Services, Contact Centre, or hospitality (preferred).
- Experience using the OPERA Property Management System (PMS) is highly regarded.
- The ability to multitask and thrive in a fast‑paced environment.
- Flexibility to work a rotating roster, including weekends and public holidays.

What We Offer

- Competitive wages and a comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.

Role

Flexibility is important in this role, as our team works a rotating roster to deliver exceptional service to our guests. Typical shift times may include:

- 7:00 am to 3:00 pm
- 9:00 am to 5:00 pm
- 10:00 am to 6:00 pm
- 11:00 am to 7:00 pm
- 1:00 pm to 9:00 pm

Four Seasons Reservations Agents do more than make bookings—they create lasting first impressions and build excitement for the exceptional experiences that await our guests.

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📌 Reservation Agent (City of Sydney)
🏢 Four Seasons
📍 City of Sydney