CAMILLA is on the hunt for a Customer Care Assistant Team Lead to join our Customer Experience Tribe.

As we continue to “Colour the world” with our unique prints and vibrant spirit, we are looking for a passionate leader to guide our Customer Care Angels in delivering an exceptional customer experience.

In this role, you will be a role model, inspiring the team to provide world-class client service, maximise sales, and create meaningful connections with our CAMILLA tribe. You’ll ensure our pre‑sale and post‑sale service is nothing short of magical, helping to uphold our commitment to customer excellence.

What you will be doing...

- Ensure a consistent customer experience across all channels of the Camilla business.
- Continuously assess and suggest improvements to processes that align our tribe’s approach to customer experience with our omni‑channel initiatives.
- Maintain a strong understanding of the Retail and Online trade calendar and its impact on customer interactions.
- Assist in managing omni‑channel order discrepancies, reallocations, and fulfilments.
- Facilitate seamless communication between boutiques regarding all omni orders.
- Cultivate robust, lasting relationships with a diverse customer base to drive retention and growth.
- Offer personalised styling advice to enhance the online shopping experience.
- Identify and address trends that may impact customer satisfaction, collaborating with key business partners to find solutions.
- Maintain and regularly update customer profiles while ensuring the team upholds data accuracy.
- Identify and propose process and efficiency improvements to the Customer Care Manager.
- Possess strong expertise in online systems and processes, including Zendesk, Shopify, NetSuite, Returns GO, e‑Parcel, Stellae, DHL, and UPS.
- Participate in online trade meetings, providing updates on Customer Care, Zendesk, and other key initiatives.




- Meet/exceed all set SLA’s/KPIs for customer contact.
- Rostering team support, daily planner.

What are we looking for...

- In depth knowledge of the CAMILLA brand and ethos
- Excellent verbal and written communication skills
- 3+ years in a customer service/customer facing role.
- Clienteling or VIP experience
- High organisation skills
- Styling experience preferred
- A Culture of Wellness – Prioritise your wellbeing with regular yoga, guided fitness sessions and a genuine focus on mental health.
- Growth is in Our DNA – Tailored learning and development opportunities to help you grow personally and professionally.
- Flexibility that Works – Where the role permits, enjoy a hybrid working model with a minimum of three days in the office each week.
- Supporting Life's Biggest Moments – Receive 12 weeks of paid parental leave to support you and your growing family.
- Giving Back Matters – Enjoy one paid Volunteer Day each year to support a charity or cause that's meaningful to you.
- The CAMILLA Villa – Work from our vibrant Alexandria HQ, designed to inspire creativity and connection.
- Fur Babies Welcome – Bring your four‑legged companion along to our dog‑friendly office.
- Tribe Perks – Generous staff discounts and clothing allowances to keep you adorned in CAMILLA.
- A Bold, Beautiful Career – Join a globally growing brand where creativity, colour and self‑expression thrive.

At CAMILLA, you are seen for your heart, soul, talent, abilities, quirks, authenticity, drive, and individuality.

When welcoming a new member into our Tribe, we encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

We will adjust our recruitment process to support accessibility needs

Equality will know no boundaries within our walls and wherever we go.

#J-18808-Ljbffr

📌 Customer Care Assistant Team Lead (City of Sydney)
🏢 Camilla
📍 City of Sydney