- Scheduling work for our installers.
- Making appointments for our customers.
- Liasing with sales team members regarding customer bookings and requests.
- End to end customer service via phone and email.
Desired Skills and Experience
This role requires:
- Someone who can multitask across multiple platforms including in house scheduling systems, Microsoft Office and Outlook Express
- Excellent verbal communication skills, clarity of speech, and a professional written manner for both in house and customer correspondence
- Confidence with phone systems - headsets, using hold and transferring calls etc
- The ability to communicate details via email or other platform while actively listening and engaging with a customer
- A person who excels in time management and can distinguish priority tasks
About you :
- We prefer a person with at least one years' experience in customer care
- We are looking for a warm and empathetic person, who wants the best for their customers
- We would like a calm person who is confident with handling intense discussions
- We need someone who can work both individually and within a team environment
- We would like someone who finds satisfaction in an active work workplace and will proactively seek tasks during slower periods
What’s in it for you?
- Convenient Western Sydney location with onsite parking
- Onsite training provided
- Friendly and focused team
#J-18808-Ljbffr
📌 Customer Care Consultant - Minchinbury, NSW (City of Sydney)
🏢 Doors Plus
📍 City of Sydney
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