Royal Canin in Melbourne is seeking a Customer Experience Leader to oversee day-to-day operations and ensure high-quality service for customers interacting with our brands. You’ll manage a small team, coach performance, and drive process improvements in a fast-paced setting.
You’ll report on weekly/monthly KPIs, partner with Sales, Finance and Logistics, and champion best-practice customer support while delivering a positive experience aligned with Mars’ Better World For Pets initiative.
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📌 Customer Experience Lead & Operations Coach (Melbourne)
🏢 Mars UK
📍 Melbourne
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