Customer Service Qualified

Location: Sydney (NSW)

As an Order Book Management/Customer Service professional, you will be the primary point of contact for customers regarding their orders, ensuring all inquiries and issues are handled efficiently and effectively. You will report directly to the Customer Experience Manager and will work out of our Baulkham Hills location. In this role, you will impact customer experience by ensuring timely and accurate order processing, fostering strong communication between customers and internal departments, and making continuous improvements in customer care processes.

Key Responsibilities

- Respond to customer enquiries via phone, email, and other communication channels in a professional, courteous, and timely manner, always ensuring a positive customer experience.
- Act as the primary point of contact for customers regarding orders, providing accurate information and resolving enquiries efficiently and effectively.
- Manage customer orders from quotation through to delivery, including order entry, amendments, expediting, tracking, and issue resolution.
- Build and maintain strong customer relationships by addressing concerns in a calm, constructive, and solution‑focused manner while representing the company professionally.
- Collaborate with Technical Support, Logistics, Manufacturing, Regional Sales Teams, and Product Managers to resolve customer issues and ensure seamless order fulfilment.
- Prepare and process customer pricing requests and quotations through Salesforce, CPQ, and other approved systems, following opportunities through to order placement.
- Coordinate and manage Return Material Authorisation (RMA) requests with customers and internal teams, ensuring returns are processed and completed through to credit issuance.
- Assist customers with credit, returns, and order discrepancy enquiries, providing timely updates and ensuring satisfactory resolution.




- Participate in scheduled and ad‑hoc meetings with customers, sales teams, and internal stakeholders to support communication, service delivery, and business objectives.
- Contribute to continuous improvement initiatives by identifying process enhancements, providing feedback, completing assigned projects, and ensuring compliance with Honeywell policies, procedures, and legal requirements.

Key Experience & Capabilities

- Minimum 2 years’ experience in customer service, with a focus on order management, customer support, or supply chain operations.
- Sound understanding of operations, inventory management, order fulfilment, and supply chain processes.
- Experience in customer‑facing roles handling complex order enquiries, discrepancy resolution, backlog management, and end‑to‑end order management.
- Previous experience in a contact centre environment handling inbound calls, emails, and live chat enquiries is highly desirable.
- Ability to thrive in a fast‑paced, dynamic environment while managing multiple priorities and deadlines.
- Resilient and capable of working under pressure while maintaining accuracy, professionalism, and attention to detail.
- Proficient in Microsoft Office applications, particularly Excel, with experience using ERP systems, order management tools, and CRM platforms such as Salesforce (SFDC) and SAP.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter.

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📌 Customer Service Professional (The Hills Shire)
🏢 Honeywell Technologies
📍 The Hills Shire