Introduction

Are you looking to work for an organisation that values its people, invests in communities, and has a commitment to the environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care for customers and employees? If this sounds like you, then we have your next opportunity. Full‑Time | Bayswater WA | $33.60ph + Super. Join a team that puts people first! Our Bayswater Service Centre is growing, and we’re looking for a confident, customer‑focused professional who thrives in a hands‑on, rapid‑paced environment. If you’re passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine. Every day, you’ll make a real impact. You’ll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You’ll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.

What You’ll Be Doing

- Deliver warm, skilled face‑to‑face customer service
- Welcome customers and visitors with a positive, can‑do attitude
- Respond to enquiries via phone, email, and in person
- Support the Branch Manager with daily operations and admin tasks
- Keep customers updated on delivery lead times
- Conduct vehicle repair inspections
- Understand customer needs and educate them on our full range of services




- Raise job authorities and issue invoices
- Schedule repair bookings and manage workflow
- Resolve customer concerns and follow up on queries

What You Bring

You’re someone who takes pride in your work and enjoys helping people. You’ll succeed here if you have:

- Professional presentation and communication skills
- Clear, confident verbal and written communication
- A current driver’s licence (essential)
- Strong problem‑solving skills and a customer‑first mindset
- Ability to support the Service Centre Manager with admin and coordination
- Excellent time management and the ability to prioritise
- Comfort working in a fast‑paced environment
- Intermediate to advanced Microsoft Office skills
- Full Australian work rights

Work Requirements

- Weekday hours vary depending on Service Centre needs
- Full‑time hours: Monday–Friday
- Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
- Ability to work Saturdays when required (overtime paid)
- Full Australian work rights required

What’s In It For You

- A supportive, team‑oriented workplace
- Opportunities for growth and development
- Competitive hourly rate
- Reward and recognition programs
- A role where no two days are the same

If you’re ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we’d love to hear from you. Apply today and take the next step in your career!

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📌 Customer Experience Expert (City of Bayswater)
🏢 O'Brien Glass Industries
📍 City of Bayswater