Job Description

Oaks Brisbane on Felix Suites are looking for a Full-Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check‑ins and check‑outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities

- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change)

- Wednesday to Sunday position
- Shift times: 10:00 pm until 6:30 am

Please note, if this roster isn't suitable, we are also hiring for a Sunday to Thursday Night Guest Service Agent role at Oaks Brisbane on Festival Suites. Let us know if this roster would suit you better.

Hourly Rates (excluding superannuation)





Monday – Friday: $27.97 per hour + penalties
Saturday: $34.96 per hour + penalties
Sunday: $41.96 per hour + penalties

Qualifications

- Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring accurate and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

What We Offer

- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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📌 Night Guest Service Agent (Brisbane)
🏢 Oaks Hotels, Resorts and Suites
📍 Brisbane