This job is based in Australia.

Student Success Administrator & Receptionist (Indigenous Identified)

Job no:

Work type: Full Time

Location: Sydney, NSW

Categories: Indigenous

- Employment Type: Full Time (35 hours per week)
- Duration: Continuing
- Remuneration: Level 5 $88k + 17% superannuation & leave loading
- Location: Kensington, NSW
- Benefits: Cultural Leave and Indigenous Employee Network

This position is open to Aboriginal and/or Torres Strait Islander applicants only.

UNSW has obtained an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate and recruit professional and academic positions for Aboriginal and Torres Strait Islander persons only, to fulfill UNSW’s goal of a representative workforce rate.

Why your role matters

The Student Success Administrator & Receptionist Administrator (Student Reception) plays a key role in delivering high-quality administrative support and exceptional customer service within the Nura Gili Centre for Indigenous Programs. As the first point of contact for students, staff and visitors, this position is responsible for creating a welcoming and professional reception environment while managing enquiries, assessing requests and correspondence, and directing matters to the appropriate teams.

Specific Accountabilities Include

- Contribute to a positive and dynamic Nura Gili community, informed by culturally affirming values, experiences and shared aspirations, by creating a welcoming space, maintaining effective channels of communication,



and responding to urgent and often sensitive matters appropriately.
- Act as the first point of contact for internal and external stakeholders and respond to a range of in-person, telephone and email enquiries by prioritising requests and correspondence, then actioning or escalating as necessary.
- Provide high-level administrative support to the Indigenous Student Success Team and oversee day-to-day administrative operations, supporting other Nura Gili teams as required.
- Provide effective specialist advice relating to administrative guidelines, processes and activities.
- Develop and maintain detailed filing systems, spreadsheets, databases, websites and other administrative systems.

About You

- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Demonstrated ability to create positive, vibrant and respectful relationships.
- Demonstrated time management, organisational and problem‑solving skills, including the ability to meet deadlines.
- Well-developed interpersonal and written and verbal communication skills.
- Demonstrated experience providing effective customer service and support to clients at all levels.




- Proficient computer literacy with excellent skills in Microsoft Office applications.
- Ability to make sound judgements and work both independently and as part of a team.
- Demonstrated experience supporting and contributing to projects and initiatives.

This role requires the successful candidate to hold a valid paid Working with Children’s Check.

Benefits and Culture

- Flexible working options.
- Career development opportunities.
- 17% superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).

Pre-Employment Checks

- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to versatile work options for eligible staff.

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📌 Student Success Administrator & Receptionist (Indigenous Identified) (City of Sydney)
🏢 UNSW
📍 City of Sydney