We are seeking a talented individual to join our Claims team at Marsh. This role will be based in the Brisbane – Newstead office. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Liability Claims Consultant, you will manage our public liability/professional indemnity claim files including claims falling within the Personal Injuries Proceedings Act from initial contact to assessment, investigation, and resolution. The role involves liaising with internal staff, clients, claimants and providers in an administrative capacity via telephone and email. It is important that you’re comfortable working in an office environment with a high level of administration and communication skills both via email and telephone.

We will count on you to:

- Liaising with clients, claimants, and service providers
- Providing analysis of claims as required
- Preparing necessary correspondence to advance/resolve claims
- Regularly reviewing and updating claims information as required

What you need to have:

- Experience in end-to-end management of complex claims
- Excellent customer or client service skills, with proven experience
- Ability to enter information accurately and swiftly into databases
- Excellent communication with the ability to communicate with people at all levels with consideration and respect for ethnicity and cultural diversity
- Proficient in using Microsoft Office products to support administration requirements of the role




- Able to manage changing priorities and accept and adapt to changes within those priorities
- Motivated to succeed through being results oriented while maintaining client focus and a professional attitude

What makes you stand out:

- A Degree in Law (practicing certificate not required)
- Knowledge of Personal Injuries Proceedings Act and Civil Liability Act will be viewed favorably.
- Willing to accept responsibility and accountability for own decisions and work
- Ability to navigate multiple internal systems whilst adhering to the Privacy Act 2000
- Ability to be a self-starter and be self-motivated.
- Advanced Excel and Word skills.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Why join our team:

- We help you be your best through professional development opportunities, engaging work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

If you wish to be part of a dynamic team in an outcome focused environment, then we want to hear from you!

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📌 Liability Claims Consultant (Brisbane City)
🏢 Marsh
📍 Brisbane City