At Amplifon, we're not just about hearing aids; we empower people to rediscover all the emotion of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.

About the Role

We are looking for a Client Advisor to join our local retail store. Our Client Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are always delivered, supporting, and working in harmony with our audiologists.

- Handle customers at the front desk, opening doors for them when required.
- Handle sales inquiries and contribute to the store's success.
- Be the first point of contact for the store – greet and meet all new customers, handle incoming and outgoing calls.
- Provide customers with the required information.
- Represent Amplifon values, mission, and vision in front of customers.
- Create customer satisfaction by maintaining good relationships, providing the right information, and delivering high‑quality services.
- Actively participate in revenue generation on the clinic.
- Canvass for business opportunities.
- Participate in promotional activities such as outreach programs.




- Coordinate seamlessly between the sales team and audiologist.

What are we looking for?

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met. You will also demonstrate:

- Flexible to work across Amplifon, Blackburn (Monday – Thursday) & Amplifon, Glen Waverley (Friday).
- Computer literate, including basic knowledge of Outlook, Teams, OneDrive, and prior experience with internal databases or appointment‑booking systems preferred.
- Sales skills, with the ability to support audiologists in servicing recent and existing clients and achieving sales targets.
- A proactive mindset, with a willingness to be flexible, agile, and react positively to change.
- Ability to develop strong working relationships across departments.
- Self‑motivated with the ability to work with minimal supervision and take ownership to solve problems.
- Commitment to Amplifon's vision and values.
- Strong organisational skills, and the ability to plan and prioritise your own workload.

We offer a supportive work environment, training opportunities, and recognition programs to help you grow professionally.

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📌 Client Advisor- Blackburn (Whitehorse City)
🏢 Amplifon Springboard
📍 Whitehorse City