About the Role

The Accounts Receivable and Banking Manager (Retail) is the operational lead for the Group’s Related Order-to-Cash (O2C) cycle, responsible for Endeavour Group’s retail day‑to‑day workflow of the offshore team to ensure effective collections and credit risk management and the end‑to‑end lifecycle of cash from stores point of sale to Group Treasury.

This role is integral to enabling the transition and standing up of Retail accounts receivable and cash and bank processes in the offshore team and jointly enabling a successful implementation of a new SAP ERP. The Accounts Receivable and Bank Manager is responsible for providing direction and oversight of the offshore retail Accounts Receivable and Cash and Bank teams, and embraces opportunities to improve processes and transition to a centralised AR and C&B; team for the Group.

AR and C&B; Processes & Offshore Governance

- Treasury Partnership: Act as the primary liaison for the Endeavour Group Treasury team
- Workflow Management: Oversight over the daily operations of the offshore processing team and agreed AR and C&B; related Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Exception Handling: Act as the primary escalation point, working with internal business stakeholders to resolve issues.
- Master Data Governance: Oversight over the integrity of Customer Master Data, ensuring accurate setup of pricing conditions, billing addresses, and ABN validations to prevent billing error
- Working Capital Optimisation: Proactively manage the timing of outgoings against inflows to maintain optimal fund levels, minimizing idle cash while ensuring all obligations are met.
- Compliance: Ensure all payments comply with statutory requirements and internal financial controls

System and Process Delivery, Improvement & Projects

- ERP System Delivery: Completion of new ERP testing,



playing a key role with management of defects and required post go‑live system enhancements
- Process Excellence: Driving, setting and delivering pre and post go‑live ERP processes
- Transition Enablement: Onboarding, training and transition of knowledge and processes to new offshore processing team
- System Optimisation: Leverage systems to drive efficiencies, automating manual processes
- Process Simplification: Identify opportunities to streamline processes and implement best‑practice standardisation.

Collections & Debt Management

- Hard Collections: Personally manage high‑value or high‑risk accounts, negotiating payment plans for distressed customers and engaging external legal/collection agencies where necessary
- Bad Debt Provisioning: Manage the monthly Bad Debt provision assessment, identifying "At Risk" customers and recommending write‑offs to the Payment Services Lead where recovery is exhausted.

Balance Sheet, Audit & Compliance

- Month‑End Close: Lead the C&B; and AR month‑end close process
- Reconciliations Excellence: Performing secondary review for select balance sheet reconciliations, ensuring robust controls, timely risk and issue identification and resolution, and engagement with business units
- Audit & Reporting periods: Seamless half‑year and full‑year deliverables and coordination and delivery of external auditor requests and requirements

What do we need from you

- Proven track record of success in driving process optimisation, leveraging technology,



data and best practice insights experience
- Relevant professional qualification (e.g., CPA, CIMA, MBA) or equivalent
- 5+ years of progressive experience in Finance, Shared Services, or Global Business Services, with at least 3-5 years in a senior leadership role overseeing Payments, Treasury, or end‑to‑end O2C/P2P functions
- Experience in managing an offshore or outsourced shared service delivery model with high levels of business satisfaction is highly desirable. Successfully led multi location, highly engaged teams
- Experience in successful Finance technology programs (including SAP ERP implementations) is highly desirable
- Experience with change management and embedding current capabilities

Measuring success

- Successful delivery of selected pre and post SAP go‑live testing and performance metrics
- Ongoing performance and service levels
- Progressive simplification, standardisation and optimisation of processes
- Financial objectives and targets achieved
- Outcomes of external and internal audit and risk reviews
- Business satisfaction and feedback
- Stakeholder engagement and satisfaction

The benefits are good too!

- An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W
- As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
- Find out more about our range of benefits and discounts here

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📌 Accounts Receivable and Bank Manager - Payment Services (Retail) (City of Yarra)
🏢 Endeavour Group
📍 City of Yarra