If you love bringing order to a busy day, solving problems on the go and knowing your work makes a real difference, this could be the role for you. As part of our Client Services South West Region team within Home Care Services, your rostering and scheduling expertise will help connect Direct Care Workers and nurses with older people who rely on timely, reliable support at home and in their local communities. You’ll be the calm, organised voice on the phone, balancing competing priorities, supporting case managers, clients and field staff, and keeping information accurate so quality care can happen smoothly every day.

Benefits:

- Training and Development opportunities.
- Work Life Balance and Hybrid Adaptable Working.
- Not-For-Profit Salary packaging
- Career Progression Opportunities.
- Training opportunities towards obtaining extra qualifications.
- Employee Assistance Program.

Role details:

- Full-Time Fixed Term Parental Leave Cover until December 2027
- Office based in Ballarat

About you

- Rostering and scheduling experience, ideally in aged care or disability services.
- Knowledge of the South West Region corridors to support practical, efficient rosters.
- Strong organisation, administration and attention to accurate, timely information.
- Ability to manage phone calls, emails and rostering priorities in a busy environment.
- Client-focused approach, with a commitment to excellent service for clients, families and field staff.
- Logical, solutions-focused mindset when resolving rostering challenges.




- Confidence using Microsoft Office and willingness to learn rostering and client management systems, including Carelink+.
- Knowledge of CHSP, HACC guidelines and the My Aged Care Portal, or willingness to learn.
- Current NDIS Worker Screening Check.
- Current Victorian Driver's License

It would be great if you also have

- A Certificate IV in Aged Care, Community Services or an equivalent qualification.

Why work for us? Be part of work that truly makes a meaningful difference.
mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.
We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguistic backgrounds, as well as Aboriginal and Torres Strait Islanders.

Apply early! This role may close sooner than the listed closing date if we find the right candidate - so if interested, please apply early. We do not accept applications via email. No agencies please. All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.

📌 Client Service Coordinator (Ballarat)
🏢 Mecwacare
📍 Ballarat