At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As a Operational Risk & Quality, Specialist, you’ll help strengthen risk and quality practices across IAG's Intermediated Insurance business, supporting trusted brands including CGU and WFI. Working in a complex broker and intermediary environment, you'll partner with leaders across the business to manage risk, improve controls and drive better outcomes for customers, partners and our people. This is an opportunity to bring your intermediated insurance expertise to a role that combines risk, quality, assurance and continuous improvement while helping shape how the business operates into the future.

This is a permanent full time role based in Naarm (Melbourne) or Gadigal Country (Darling Park 2, Sydney).

What You'll Do

• Partner with leaders and teams to identify, assess and manage operational risks across a complex and dynamic business environment.
• Review business processes and controls to ensure risks are effectively managed and opportunities for improvement are identified.
• Develop practical risk mitigation plans through coaching, collaboration, workshops and ongoing stakeholder engagement.
• Conduct risk and quality reviews that support compliance, operational effectiveness and stronger customer outcomes.




• Implement and enhance automated testing and monitoring activities using technology and emerging capabilities.
• Support governance activities including business continuity, compliance, assurance and fraud control planning.
• Drive continuous improvement initiatives that lift quality, strengthen controls and improve the way teams work.

What You'll Bring

• Experience in operational risk, quality, controls or governance within an intermediated insurance or financial services environment.
• A strong understanding of how brokers, intermediaries or commercial insurance businesses operate.
• Strong analytical and critical thinking skills with the ability to navigate complex business challenges.
• Experience managing risk profiles, incidents, controls or assurance activities in a regulated environment.
• The ability to build trusted relationships and partner effectively with leaders and stakeholders.
• Experience driving continuous improvement, change initiatives or operational uplift programs.
• Curiosity about emerging technology, automation and AI, and how they can improve risk and quality. outcomes.

What We Offer

• Boosted superannuation with 13% as standard.




• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Sunday 9 August 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

📌 Operational Risk & Quality Specialist (Melbourne)
🏢 CGU Insurance
📍 Melbourne