The Translink Operations Centre (TOC) ensures the smooth operation of South East Queensland's public transport network, monitoring performance and service connectivity 7 days a week. With a focus on peak periods and major events, the TOC uses real-time systems, data analysis and on-the-ground intelligence to quickly identify and assess service disruptions. Working closely with delivery partners, the team coordinates timely, multi-modal responses to minimise disruptions and maintain reliable service for customers.

THE ROLE:
As the Advisor (Operational Customer Communications) within the Translink Operations Centre (TOC), you will oversee the day-to-day operations of real-time Communication Coordinators, ensuring effective and timely dissemination of information to enhance public transport communication. You will play a crucial role in maintaining seamless communication channels, promoting efficiency and addressing any real-time operational challenges to uphold the high standards of service delivery across Queensland's public transport network.

Some of your responsibilities will include:
• Supervise real-time Communication Coordinators to ensure timely and accurate dissemination of information related to public transport operations.
• Collaborate with relevant stakeholders to coordinate communication efforts and address any operational challenges promptly.
• Monitor and analyse communication processes, identifying areas for improvement and implementing solutions to enhance overall effectiveness.
• Review and approve complex messaging to ensure accuracy, clarity and alignment with organisational standards before dissemination by Communication Coordinators.




• Provide guidance and training to Communication Coordinators, fostering a highperformance culture and maintaining a cohesive team within the TOC.

Mandatory qualifications and conditions
• The successful applicant may be required to work outside normal business hours to support the 24/7 operational team, including weekends and public holidays.
• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

ABOUT YOU:
To thrive in this role, you will need to demonstrate the following:
• Minimum of 3 years of relevant experience in communications, preferably in a public transport or similar operational environment.
• Exceptional written and verbal communication skills.
• Demonstrated ability to collaborate with various stakeholders, including internal teams and external partners.
• Strong attention to detail, especially in reviewing and approving complex messaging to uphold accuracy and reliability.
• Ability to adapt to dynamic and fast-paced environments, making sound decisions under pressure.

WHY JOIN US:
We can offer you advantages such as:
• a 36.25-hour working week
• an Enterprise Bargaining Agreement that provides regular pay increases and other benefits
• generous superannuation of 12.75%
• paid parental leave for eligible employees
• a range of development opportunities including unlimited use of LinkedIn Learning
• access to an Employee Assistance Service + more.

Any questions, please reach out to Jennifer Kerr, Principal Advisor on 0429 380 ***

We'd love to hear from you!

Applications to remain current for 12 months.

Job Ad Reference: QLD/696881/26
Closing Date: Wednesday, 19 August 2026

📌 Advisor (Operational Customer Communications) (Brisbane)
🏢 Department of Transport & Main Roads QLD
📍 Brisbane