Normet

Normet is a global, fast‑growing technology company offering solutions that improve underground mining and tunnelling operations. We partner closely with our customers to deliver equipment, chemicals, services, and digital solutions that enhance safety, productivity, and sustainability.

We believe our employees are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

We are looking for a proactive, self-motivated, and results-driven Parts and Service Support Representative. In this role, you will be essential in providing sales and after-sales support for Normet equipment, fostering collaboration, managing customer relations, and overseeing sales management and reporting.

Key responsibilities:

Sales and After-Sales Support

- Create and implement tailored after-sales support for Normet equipment, encompassing service agreements, recommendations for on-site spare parts management and suggested spares, as well as proposals for spare parts service kits, technical upgrades, and new technologies.

- On-site consignment stock management (when applicable) for spare parts and components

- Technical support and extended warranty offerings.

- Training packages as an add-on to commissioning.

- Management of used equipment sales and rental offerings.

- Development and commercialization of SBL linked to EQ and GCCT where possible.

- Lead on-site review meetings (monthly/quarterly as needed), with regular site visits and interactions:

- Follow up on overdue parts orders, address technical inquiries, review equipment performance and identify upgrades and follow up on accounts receivable, as required.

Customer Relations and Account Management





- Work alongside the Key Accounts Manager and Service Sales Manager to manage major accounts

- Coordinate with the Normet Branch Manager and local / international Normet technical teams

- Provide customer training on the Normet parts store and Link 1 programs

- Collaborate closely with the Equipment (EQ) Sales team throughout the sales process to identify future capital and after-sales opportunities

- Support the Branch Manager in developing targeted campaigns to drive sales growth.

Sales Management and Reporting

- Maintain a robust service portfolio, including tracking leads and opportunities through CRM systems

- Ensure customer fleet data is accurate and up to date and provide regular monthly updates and reports on sales activities and progress toward targets

- Proactively identify opportunities to introduce EQ and GCCT business lines to support customers holistically

What we are looking for:

- 10+ years of equipment site sales experience in mining or civil industries

- Account Management experience with a proven track record of results, customer satisfaction and exceeding sales goals

- Trade or mining background or qualification in Sales/Business (desirable)

- Familiarity with mine site equipment management processes and customer site departments

- Experience with Normet equipment (desirable)

- Willingness to travel up to 50% of the time within the designated territory

- Strong negotiation, communication, and presentation skills.





- Experience with CRM systems and sales analytics tools.

- Proficient in Microsoft Office Suite and ability to read CAD engineering drawings.

- To be considered for this opportunity, you must have full working rights in Australia, visa sponsorship is not on offer on this occasion.

The successful candidate must be able to successfully complete a pre-employment medical and obtain a National Police Clearance before commencement.

What we offer

- Chance to join a renowned Global OEM and be part of an industry-leading team

- Competitive salary plus bonus plan

- Flexible work arrangements

- Join a dynamic and inclusive team dedicated to driving success and supporting employee growth

- Employee Assistance Program, Rewards & Recognition, and Years of Service Programs

- Access to an expansive global network of manufacturing, mining and sales specialists to draw upon

- Training and professional development including access to global training programs.

Next steps

If you're ready to seize this exciting opportunity and make a significant impact within our organisation, we encourage you to apply now.

We thank all applicants for their interest in this role; however, only those selected for an interview will be contacted. We appreciate your understanding.

Normet is an equal opportunity employer cultivating a positive, diverse, safe, and supportive workplace environment. We provide a culture that welcomes individuals from all backgrounds and values their unique perspectives, experiences, and talents. We encourage applications from individuals of all backgrounds and experiences inclusive of Aboriginal and Torres Strait Islander peoples.

Come and share your courage to shine with us!

www.normet.com

📌 Parts and Service Support Representative (Midland)
🏢 Normet
📍 Midland