EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
Responsibilities
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries.
- Build and maintain relationships with a wide variety of stakeholders such as injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker return to work as promptly and safely as possible.
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes.
- Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey.
Qualifications
- Allied Health, customer service, retail or hospitality background with a passion for helping others.
- Ability to work well within a team and thrive in a fast‑paced environment.
- Solid customer‑centric approach and ability to handle challenging conversations.
- Proactive, self‑motivated, and able to think creatively when engaging with stakeholders.
- Empathetic, resilient,
and able to work well under pressure.
- Experience managing, negotiating, and influencing positive outcomes.
Benefits
- A diverse and collaborative team culture.
- Flexibility to work from home to support work/life balance.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Generous discounts from over 350 retailers through our RewardsHub program.
- Comprehensive learning and development opportunities to help you reach your full potential.
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
- Companywide events to stay connected and celebrate success.
- Entitlement to an annual company incentive scheme + salary reviews.
- Up to 16 weeks paid parental leave, plus super.
Equal Opportunity Statement
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.