Melbourne or Sydney / contract / Neg day rate inc super
We're seeking a Change Consultant to lead training efforts for a large-scale point of sale (POS) system rollout. This role involves crafting effective training visualisations collaborating with stakeholders and ensuring a smooth transition for thousands of users across a diverse range of demographics.
Role
- Identify training needs and develop user-friendly materials for the new POS system.
- Create engaging training resources, including manuals and online tutorials.
- Work closely with stakeholders to gather insights and incorporate feedback into training programs.
- Communicate explicit plans for training sessions and system rollout.
- Facilitate in-person and virtual training sessions, ensuring users acquire the necessary skills.
- Provide ongoing support through FAQs, helpdesk assistance, and continuous improvement.
- Track key performance indicators to assess training effectiveness.
- Maintain and update detailed documentation of training materials and processes.
Experience
- You'll be an experienced change consultant, having worked with similar large-scale company rollouts of new software training.
- Exceptional analytical, communication, and collaboration skills.
- You'll have excellent stakeholder management experience as well as experience in presenting easy-to-understand training documentation.
This will be a 3-6 month+ remote-based role in Sydney or Melbourne but may require some occasional onsite visits.
If you're passionate about training and change transformation that benefits all users and customers, apply now to play a pivotal role in this transformative initiative.