Reporting to the Head of Operations – NSW and VIC, we have an opportunity for an Area Manager to provide leadership across a group of our Ingenia Holiday Parks across the South Coast of NSW. This role will focus on driving positive guest experiences, team engagement, and strong commercial performance to optimise the value of Ingenia’s Holiday Parks.
Benefits
- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
- Employee referral, employee of the month, and employee of the year rewards
- Flexible work schedules to suit your lifestyle
- Retailer discounts
Responsibilities
- Drive outstanding guest experiences across Ingenia Holiday Parks
- Oversee day-to-day operations and assets across your portfolio
- Drive commercial performance and asset value
- Build strong relationships with guests, tourism partners and local stakeholders
- Resolve escalated guest feedback quickly and professionally
- Deliver guest experience initiatives, seasonal activities and promotions
- Develop annual capital plans and lifecycle maintenance programs
- Deliver portfolio business plans in line with operational priorities
- Develop and implement portfolio resourcing plans
- Partner with internal teams to support growth and performance
- Manage relationships with suppliers, contractors and external stakeholders
- Lead, coach and motivate teams to achieve shared goals
Qualifications
- Have experience in holiday parks, tourism, accommodation or hospitality
- Bring proven multi-site operational experience
- Are passionate about creating memorable guest experiences
- Can improve team experience to support commercial outcomes
- Communicate confidently with people at all levels
- Spot and implement improvement opportunities
- Use robust negotiation and influencing skills
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
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📌 Area Manager - Ingenia Holidays - NSW South Coast (City of Sydney)
🏢 Ingenia Communities Group
📍 City of Sydney
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