Hyatt Centric Melbourne is Australia's first Centric hotel, located in the bustling Melbourne CBD. It offers a prime location to explore Melbourne's hidden treasures, local attractions, and vibrant music scene. The hotel features 277 luxurious rooms, an indoor pool, gym, and Langlands Restaurant & Bar with 180‑degree city views.

Business Development Manager

As a Business Development Manager, you will maximize total revenue for Hyatt Centric Melbourne by acquiring new business and retaining/developing existing business. You will deliver revenue growth for MICE, meetings, and groups segments and encourage inter‑departmental teamwork.

Responsibilities

- Proactively generate new business through market engagement, networking, industry events, and strong client relationships
- Deliver revenue growth for MICE, meetings, and groups segments
- Manage and grow key accounts, agents, and client relationships to maximize conversion and long‑term revenue opportunities
- Partner with Revenue Management, Operations, and Hotel leadership to optimize pricing, availability, and overall commercial performance
- Respond quickly to enquiries, delivering proposals and contacts within 24 hours
- Identify opportunities to improve conversion, revenue performance, and customer experience through insights, feedback, and market trends
- Represent Hyatt Centric Melbourne at industry events and trade shows
- Conduct site inspections and external sales calls




- Plan and undertake entertaining activities with potentially productive accounts
- Achieve monthly personal plan targets set with the Director of Sales and Marketing
- Support sales colleagues in account management and demonstrate Hyatt’s selling techniques
- Ensure all reports and correspondence are completed accurately and punctually

Qualifications

- Minimum 3 years’ experience in hotel sales, business development, or conference/meetings & events
- Proven experience managing client accounts and driving revenue growth
- Strong understanding of the MICE segment
- Excellent attention to detail, organisational and time‑management skills
- Strategic thinking in utilizing hotel space effectively
- Goal‑driven with a track record of achieving sales targets, acquiring, and retaining business
- Excellent interpersonal and communication skills to build effective relationships with stakeholders

Benefits

- Complimentary and discounted accommodation across Hyatt Hotels worldwide
- Versatile work attire – no suits required
- Hybrid work model (4 days on-site, 1 day home)
- Free use of hotel gym facilities
- Complimentary barista coffee daily
- Discounted dining at Level 25 Restaurant and Bar
- Investment in career development through training, opportunities, and mentorship
- Complimentary laundry for work-related items

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📌 Business Development Manager (Melbourne)
🏢 Hyatt Centric
📍 Melbourne