About Oral Health Victoria

At Oral Health Victoria (OHV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives.

About The Role

We are seeking an experienced Patient Access Team Leader to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Team Leader will lead and manage the Patient Access team and the department’s administrative and operational performance within the RDHM portfolio. This is a full‑time, ongoing opportunity.

Salary: $83,944.93 per annum plus 12% super. Access to salary packaging advantages, 5 weeks annual leave and an accrued day off per month.

Key Responsibilities

Operational Support

- Lead and manage the patient administration team, including recruitment, rostering, leave management, onboarding, coaching, training, and performance management and development.
- Manage incidents, patient complaints and/or unacceptable patient behaviours and escalates when required.

Patient Experience

- Oversee, monitor, and improve administration function performance to enhance patient experience.
- Oversee waitlist, recall and appointment book management to ensure effective management of patient experience and support optimal chair utilisation.
- Lead, initiate and contribute to continuous improvement activities that enable quality and service improvements.
- Coordinate patient movements as directed by Head of Unit and clinical stakeholders.

Operational and Financial Performance





- Manage team budgets such as salaries and consumables in line with requirements.
- Manage financial reconciliation, refunds and coding adjustments for the Child Dental Benefit Scheme (CDBS) and ensure all revenue activities are in line with OHV guidelines, policies and procedures.
- Review and evaluate audit reports and department KPIs including financial, clinical productivity, waitlist and other relevant reporting to assess achievement of patient outcomes and student learning outcomes.

Stakeholder Management

- Act as a key point of contact for clinicians and other stakeholders, regularly liaising with the clinical leadership team to support improved patient experience.

About You

- 5 years’ experience of leading a team in a clinical operational setting.
- Experience with Titanium is desirable.
- Experience managing customer complaints and resolution.
- Satisfactory Victorian Working with Children’s Check.
- Satisfactory Police Check result.
- Vaccination requirements as specified by Department of Health guidelines, including COVID‑19 & flu vaccinations.

Why Work at OHV?

- It’s the people who make the difference at OHV! Join a friendly and collaborative team in a supportive and dynamic setting.
- Salary Packaging:



Use up to $9,010 per year of pre‑tax income for everyday items and up to $2,650 per year on meal entertainment to reduce tax and increase disposable income.
- Mental wellbeing: Enjoy access to green spaces and serene environments for relaxation and recharge.
- Public transport: Convenient tram and bus connections and proximity to the CBD.
- Comprehensive support: Employee Assistance Programme (EAP) and wellbeing hub to promote healthy habits and preventive care.
- Proximity to City Center: Located just north of Melbourne’s CBD, offering easy access to cultural and economic activities.
- Culinary scene: A rich food scene and charismatic culture within Carlton for lunches and after‑work meals.

Applications Close

Friday 1st May

We acknowledge that diversity increases our ability to transform and achieve better health outcomes; therefore we encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, all members of the LGBTQI community, and people with disability.

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (including all DHSV employees) to be vaccinated for COVID‑19.

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📌 Patient Access Team Leader - ISC (Melbourne)
🏢 Oral Health Victoria (formerly Dental Health Services Victoria)
📍 Melbourne