Customer Payments Specialist

About Us

Fergus is on a mission to give tradespeople around the world complete clarity and control over their business. Our platform helps them get paid faster, manage teams more effectively, and make smarter decisions freeing up time to focus on what really matters. With offices in New Zealand, Australia, and the UK, we're a profitable SaaS company in high‑growth mode. We've got an ambitious roadmap, global momentum, and a team full of smart, humble humans who genuinely care about building something great together.

The Opportunity

This role is a critical part of Fergus’ growth strategy, focused on accelerating adoption of Fergus Pay across our customer base. You will be the payments expert within the Customer team, leading first‑touch conversations, driving payment onboarding, and fueling transaction volume. You'll play a key role in shaping how we scale payments globally, supported by strong product investment, customer insights, and demand signals already present in our market.

What You’ll Own

- End‑to‑end ownership of the Fergus Pay sales motion for both recent and existing customers.
- Identification of high‑potential customers using existing behavioural and financial data.
- Execution of structured outreach, demos, and onboarding steps to drive adoption.
- Contribution to persona development and segmentation for marketing campaigns.
- Input into landing pages, webinars, and closing campaigns.
- Collection and reporting of product feedback, objections, and customer insights.





What Sets You Apart – Your Experience

You’re an energetic, confident outbound caller who thrives on connection and momentum. You’ve spent time in an SDR or outbound sales role and are now looking for a path that blends your commercial drive with long‑term customer success.

You likely have:

- Proven outbound calling or SDR experience – you enjoy picking up the phone and starting high‑quality conversations.
- Experience in SaaS, B2B or customer‑facing roles.
- Confidence using data and customer signals to prioritise outreach and tailor messages.
- A history of hitting (or beating) KPIs across activity or adoption metrics.
- Comfort working in pacey, scaling environments where experimentation is encouraged.
- Excellent communication and education skills can simplify concepts so customers quickly understand the value.

Benefits

- Wellbeing: 4 extra paid "ME" leave days per year, EAP support, inclusive team events.
- Equity: Team members invited to our ESOP (share scheme) after 1 year.
- Parental Leave: 10 weeks of additional paid leave + more support for new parents.
- Development & Culture: Annual L&D; budget, company‑wide training, transparent leadership, reward & recognition.
- Transport Allowance: Monthly contribution toward travel costs.
- Work Setup: Hybrid model: 3 days a week in our Woolloomooloo office (Tues, Wed, Thurs).

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service and Education

Industries

Software Development

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📌 Customer Payments Specialist - SaaS (City of Sydney)
🏢 Fergus
📍 City of Sydney