About The Company

Our client is a high-growth, market-leading supplement retailer with a large international footprint and a strong multi-brand e-commerce presence. With an extensive global store network and significant daily parcel volume, their logistics function plays a critical role in supporting continued expansion particularly across B2C fulfilment, which represents the majority of outbound freight.

The Opportunity

Reporting directly to the Head of Operations, this is a hands‑on, commercially focused role responsible for managing inbound and outbound freight across multiple international markets. With a primary focus on B2C parcel delivery, you’ll oversee day‑to‑day carrier performance, manage key logistics partners, and optimise cost and service outcomes across e‑commerce and retail channels. You’ll also play a key role in inbound freight coordination, international logistics, and 3PL management. This is a genuine opportunity to step into a role where you can take ownership, influence decision‑making, and contribute to the growth of a fast‑paced, evolving business.

Key Responsibilities

B2C Freight Operations

- Manage daily parcel operations across multiple carriers and shipping platforms.
- Audit freight invoices against contracted rates and resolve discrepancies.
- Track and report on performance metrics including cost, delivery times, and SLA adherence.
- Drive carrier accountability and optimise routing and allocation.
- Lead cost reduction initiatives and improve packaging efficiencies.
- Manage claims, disputes, and peak period logistics planning.

Inbound Freight & Imports

- Coordinate international shipments, supplier timelines, and documentation.




- Oversee customs clearance, compliance, and import processes.

3PL & Platform Management

- Manage relationships with logistics platforms and regional 3PL partners.
- Ensure service levels are maintained across international operations.
- Coordinate inbound and outbound warehouse activity.

Strategy & Continuous Improvement

- Identify and implement process improvements to enhance efficiency and reduce costs.
- Develop and maintain logistics reporting dashboards.
- Monitor industry trends and identify opportunities for innovation.

About You

You’re a proactive logistics professional who takes ownership and thrives in a fast‑paced environment. You’re equally comfortable managing day‑to‑day operations as you are analysing data to drive improvements. You bring strong stakeholder management skills, a solutions‑focused mindset, and the ability to balance detail with the bigger picture. Adaptable and commercially aware, you’re motivated by impact and keen to contribute to a growing business where your work genuinely makes a difference.

Requirements

- Minimum 2 years' experience in logistics or freight coordination.
- Strong analytical and problem‑solving skills.
- Excellent communication and stakeholder management abilities.
- Full working rights in Australia.

What's On Offer

- Direct exposure to senior leadership with the ability to influence outcomes.
- Clear opportunities for growth and development within a scaling business.
- A collaborative, quick‑moving environment that values initiative.
- Hands‑on experience across international logistics and supply chain operations.
- Competitive perks, including product discounts.

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📌 Freight and Logistics Coordinator (Geehi)
🏢 Impact HR Group
📍 Geehi