Overview

Job Description: Telco Helpdesk L1 (Associate Customer Support) in Brisbane & Melbourne. Freshers are welcome. Accepted Visa subclasses: 489, 491, 485, 190, 189, 887; Citizen, PR. Duration: 1 year Fixed Term contract role with leaves.

Location/Eligibility: Brisbane & Melbourne. Visa eligibility as listed above.

Shift and Compensation

Shift timings: a) 12 pm – 10 pm, b) 9 am – 6 pm, c) 10 pm – 7 am.

Note: Shifts may be classified as afternoon, night, or permanent night shifts as described below.

Shift details:

- (a) Afternoon shift: a shift finishing after 7:00 pm and at or before midnight.
- (b) Night shift: a shift finishing after midnight, and at or before 7:00 am.
- (c) Permanent night shift: a night shift that does not rotate with other shifts for 4 consecutive weeks or longer.

Client

Client end – Department Largest Telecom Network in Australia.

Responsibilities

- Troubleshooting of network related issues and assisting customers to understand, use, and resolve issues relating to our products and services.
- Negotiation skills to gain support and agreement, negotiating an acceptable outcome that balances stakeholder interests.
- Execute strong negotiation techniques and influence confidently to close opportunities.
- Sell products and services that meet customer needs.




- Establish valuable customer relationships to create a simple and brilliant customer experience across all interactions in a multi-media setting.
- Listening skills to demonstrate cultural awareness through listening and adapting flexibly across interactions with culturally diverse team members and customers.
- Comply with procedures and support customers to meet duties under relevant safety and environmental legislation.
- Demonstrates ownership of issues/orders and manages end-to-end delivery within designated timeframes.
- Be inquisitive and resilient with the ability to articulate, listen and communicate effectively to identify customer needs and provide solutions.

Skills Required

- Understanding customer needs.
- Excellent communication and technical experience.
- Good listening skills and keeps the customer at the center.
- Analytical and problem-solving abilities.
- Resolve customer issues with resilience and negotiate outcomes that meet customer needs.
- Knowledge of MS Office.
- Ability to work in a highly collaborative environment.

Experience & Working Hours

Experience: 0 - 3 years. Working hours – 38 hours per week, plus a 30-minute break daily. Working days – Monday to Sunday (any 2 consecutive days off depending on roster).

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📌 Customer Support Associate (IT HelpDesk) (Australia)
🏢 Pyramid Global Technologies
📍 Australia