We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruises.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

The Team Coordinator in the Roadside Contact Centres is responsible for supporting the seamless operation and continuous improvement of both the Sales and Service Contact Centres at NRMA Roadside. This is a 12 month fixed term contract position.

This role requires a robust in-office presence, with a minimum of 50% of workdays spent onsite across Sydney Olympic Park, Gosford, and Sydney CBD as required. You will actively contribute to team culture, collaboration, and operational excellence through regular face-to-face engagement.

As the Team Coordinator for our Roadside Contact Centre, you will:

- Provide comprehensive admin support to senior leaders and team managers across both contact centres; coordinating Teams calendar invites, meetings, training sessions, special events, etc.
- Process invoices, reconcile expenses, support budget tracking.
- Build, maintain and optimise SharePoint sites for team collaboration, document management, and communication.
- Champion digital adoption and process automation to streamline workflows
- Coordinate recruitment and onboarding processes for new employees
- Support the rollout of new systems, processes, or cultural initiatives
- Assist with compliance checks and updating asset registers etc.
- Draft and distribute consistent communications to frontline teams

What You'll Bring





- Advanced skills in Microsoft Office 365, especially SharePoint (site building, management, and user support)
- Experience and curiosity in adopting process automation tools (e.g., Power Automate) and digital adoption
- Strong organisational and time management skills; able to manage multiple priorities across locations
- Excellent written and verbal communication skills
- Experience coordinating recruitment onboarding and induction processes
- High level of personal integrity, professionalism, and confidentiality
- Strong stakeholder management and collaboration skills
- Proactive, solutions-focused, and adaptable to changing business needs

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

- Progressive flexibility, leave and well-being benefits to balance all of life's priorities.
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
- Discounts on a range of NRMA personal insurance products including car, home & travel.
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Ready to strengthen your skills at the NRMA? Apply now!

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📌 Team Coordinator- Roadside Contact Centre (City of Parramatta Council)
🏢 The NRMA
📍 City of Parramatta Council