As a Member of the Support Services Centre team you will report to the Customer Service Team Lead.
Essential Responsibilities
- Manage all customer service enquiries and requests, including resource reservations, maintenance work orders, and general knowledge inquiries regarding Alice Springs.
- Collaborate with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.
- Manage site office operations: room and phone payments, Wi‑Fi passwords, online accounts, locker assignments, and facility reservations.
- Administer work order processes: close‑outs, scanning, and scheduling.
- Handle Customer Engineer requests from walk‑ins, phone calls, and emails.
- Assist with SAP work order creation and management for O&M; and other department operations.
- Produce general reporting as required.
- Maintain portal content and uploads for the SSC department.
- Ensure compliance with all site environmental, health and safety requirements.
- Perform any other reasonable duties as requested.
Qualifications
- Minimum essential experience with SAP and computer software applications.
- Ability to work with minimal supervision.
- Experience working as part of a dedicated team.
- Demonstrated communication and interpersonal skills.
- Strong administrative skills.
- Diploma or degree in Business Administration or an equivalent field.
- Administrator‑level SAP experience.
- Records management experience.
- Capability to develop innovative solutions.
- Experience writing and developing policies and procedures.
Tickets & Licences
- Valid driver’s licence.
Experience and Skills
- 2–3 years of experience in a similar role.
Work Environment
- Desk‑based and sedentary work.
- Ability to lift items up to 5 kg occasionally.
Security Clearance
- Empirical clearance required: Top‑Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) or TS/SCI (U.S.) clearance with Polygraph.
- Employees must obtain and retain the appropriate level of security clearance and medical clearance applicable to each role.
Statement of Work Requirements
- At least 18 years of age.
- Fluent reading, writing, and speaking in English.
EHS Requirement
- All personnel responsible for understanding and complying with site environmental, health and safety requirements.
- Complete work tasks safely and report unsafe conditions to supervisors or EHS manager.
- Continuously adhere to EHS handbook procedures during work performance.
- Right to “STOP WORK” if a task is unsafe.
Quality Requirement
- Participants must conform to the company’s Quality Program and carry out job activities in compliance with quality system documents and customer contracts.
Employment & Application Information
- Applicants required to undertake pre‑employment checks: referee checks, criminal history checks, pre‑employment medical assessment, and drug test.
- Applicants must be U.S. or Australian citizens capable of obtaining and retaining appropriate security clearance and medical clearance.
- If reasonable accommodation is required during any part of the hiring process, please contact the designated HR email.