Join to apply for the Guest Services Team Leader role at Royal Rehab Group .

Based in Collaroy NSW 2097.

- Temporary prospect (12‑month contract with possibility of extension)
- Full‑time position: Tuesday – Saturday (9:00‑17:00)
- Salary Packaging: up to $15,900 pre‑tax income
- Fitness Passport: discounted access to gym and aquatic centres

About Us

At Sargood on Collaroy, we’re redefining health and wellbeing as part of the Royal Rehab Group, a leading charity with 125 years of innovation in rehabilitation and community support services. We provide short‑term accommodation and assistance, accessible holidays, allied health services, world‑class facilities and breathtaking ocean views.

About the Role

In this pivotal role, you’ll lead and inspire the Guest Services team while supporting the management team to ensure seamless, efficient operations every day.

Key Responsibilities

- Lead and manage the front‑of‑house and guest services team to maintain high standards of service.
- Oversee end‑to‑end booking administration and NDIS bookings.
- Execute funding requirements related to guest stays, ensuring compliance and accuracy.
- Provide financial reporting support by accurately processing accounts payable and receivable.
- Deliver exceptional guest experiences from inquiry through post‑stay feedback.
- Oversee daily guest services and operations at Sargood on Collaroy.
- Ensure bookkeeping and accounts are maintained to a consistently high standard.
- Coordinate trades and contractors onsite during business hours.

About You

Essential Criteria

- Minimum 2 years’ experience in a front‑of‑house role in accommodation, hospital admissions or a practice/clinic setting.
- Experience working with the NDIS.
- Demonstrated best practice in administration and customer service.
- Experience in month‑end reporting and days‑to‑days accounts receivable functions.
- Effective interpersonal,



written and verbal communication skills.
- Proactive problem‑solving and ability to work in a team.
- Computer literate with intermediate Microsoft Office knowledge.
- High standard of personal presentation and professional phone manner.
- Strong leadership skills to manage the Guest Services team.

Desirable Criteria

- Hotel reservation system experience (preferably Guest Centrix).
- Tour booking/travel desk experience.
- Experience in facilities management.

Your Royal Rewards

- Salary Packaging: lower taxable income and increase take‑home pay.
- Benefits: Fitness Passport & HCF Private Health Insurance discounts.
- Maxxia Rewards: discounts through our salary packaging partner.
- Career growth: genuine opportunities for advancement.
- Work‑life balance: flexible arrangements.
- Competitive remuneration.
- Employee Assistance Program: access to professional counselling and coaching.
- Supportive and experienced leadership team.
- Friendly, close‑knit team culture.

We are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all community members, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds. If you require adjustments to participate equitably in the recruitment process, please let us know.

If this sounds like the perfect role for you, address the essential criteria in your cover letter and apply now to start your journey with us! The successful applicant will be required to provide and undergo pre‑employment checks including criminal record, working‑with‑children, employment history, referee checks, and vaccination against infectious diseases is strongly encouraged.

Application Close Date: Saturday 15th November 2025.

Contact: Jessica Allen, Head of Operations – Sargood on Collaroy

Phone:

Email:

#J-18808-Ljbffr

📌 Reception Team Leader (City of Sydney)
🏢 Royal Rehab Group
📍 City of Sydney