Estimator & Customer Relationship Coordinator (Canberra)

Estimator & Customer Relationship Coordinator (Canberra)

03 Aug
|
ALD Group
|
Canberra

03 Aug

ALD Group

Canberra

Join one of Australia's leading sustainable de-fit and recycling contractors.

ALD Group is one of Australia's fastest-growing commercial de-fit, demolition, recycling and circular economy businesses, working with many of Australia's leading head contractors, project managers and asset owners.

As our ACT operations continue to expand, we are seeking an experienced Estimator & Customer Relationship Coordinator to become a key member of our Canberra team.

This is an exciting prospect to join a growing national business and play a pivotal role in supporting our continued growth across the ACT and surrounding regions.

We're looking for someone who genuinely enjoys the art of estimating while also building long-term relationships with clients. You'll thrive in a fast-paced environment, have exceptional attention to detail, enjoy solving problems and take pride in delivering outstanding customer service. You'll be proactive, commercially minded, able to work autonomously and equally comfortable collaborating with a high-performing national team.

About the Role

Working closely with our national estimating, operations and leadership teams, you will be responsible for preparing accurate and competitive tenders while managing client relationships throughout the entire tender process.

You'll become a trusted point of contact for our clients, actively following opportunities from tender RFQ through to award, while also supporting our operations team with pricing variations and commercial outcomes throughout project delivery and future projects.

This is a diverse role where no two days are the same and provides an excellent opportunity for someone who enjoys variety, responsibility and building long-term client relationships whilst seeking career growth.

Key Responsibilities

- Prepare accurate and competitive estimates and tenders for commercial de-fit, demolition, strip-out, structural demolition and associated works.

- Review drawings, specifications and project documentation to develop detailed pricing submissions.

- Attend site inspections throughout Canberra, surrounding regions and interstate when required to accurately assess project requirements and risks.

- Measure quantities, identify project risks and prepare or review detailed scopes of work.

- Liaise with subcontractors and suppliers (when required) to obtain competitive quotations and ensure pricing accuracy.

- Prepare quotations,



pricing schedules and supporting documentation within required timeframes.

- Proactively follow up submitted tenders throughout the tender and post tender period to maximise opportunities and maintain strong client engagement and conversion.

- Strategic planning including monitoring pipeline and pipeline forecasts.

- Obtain pricing and quotation feedback from clients, negotiate commercial outcomes and identify opportunities to improve future quotations.

- Build and maintain strong relationships with head contractors, project managers, consultants and asset owners through regular communication and exceptional customer service.

- Work closely with the Operations team to ensure a seamless handover of successful projects.

- Support the Operations team by preparing and pricing project variations throughout project delivery.

- Maintain accurate records within the CRM and estimating systems, ensuring tender pipelines and client communications are up to date.

- Identify opportunities to grow existing client relationships, secure repeat business and generate new opportunities for ALD including attending client or networking events.

- Contribute to continuous improvement of estimating processes, pricing strategies and customer relationship initiatives.

- Regional or interstate travel is required

About You

To be successful in this role, you will have:

- A minimum of five years' experience within the commercial construction industry, ideally with a head contractor or subcontractor.

- Someone who is currently in an estimating role however who enjoys sales, networking and is looking to step up into a management role who can autonomously lead the way.

- Proven estimating experience across commercial construction, demolition, de-fit, fit-out or related subcontractor trades. (training will be provided)

- Strong commercial acumen and an excellent understanding of construction methodology and project delivery.

- Outstanding communication, negotiation and customer relationship management skills.





- A genuine passion for building long-term client relationships and delivering exceptional customer service.

- Excellent organisational skills with exceptional attention to detail.

- The ability to manage multiple tenders and competing deadlines in a fast-paced environment.

- The ability to work independently while contributing positively within a collaborative team.

- Experience using estimating software such as EstimateOne + Procure (highly regarded) but not essential as training will be provided.

- Strong Microsoft Office skills, including Excel and plan measuring softwares.

- A current driver's licence and willingness to travel when required.

What We Offer

- Join one of Australia's leading sustainable construction and circular economy businesses.

- Work on exciting commercial projects with leading head contractors, project managers and asset owners.

- Be part of a rapidly growing national organisation with genuine career progression opportunities.

- Supportive leadership and a cooperative team culture.

- Exposure to some of Australia's most recognised commercial construction and fit-out projects.

- Competitive salary package based on experience.

- Ongoing professional development and training.

- The opportunity to help shape the future of sustainable construction, resource recovery and circular economy outcomes.

Why ALD?

At ALD, we're more than a demolition and de-fit contractor—we're helping transform the construction industry through innovation, sustainability and circular economy solutions.

Every project is an opportunity to reduce waste, recover valuable resources and deliver better environmental outcomes for our clients and communities.

We pride ourselves on building strong relationships, delivering outstanding service and finding innovative solutions that create value for our clients with a safety first approach. If you're passionate about construction, enjoy building lasting relationships and want to be part of a business that's leading positive industry change, we'd love to hear from you.

Apply Now

If you're an experienced estimator who enjoys building strong client relationships, thrives on winning work and is looking for an exciting opportunity with one of Australia's leading sustainable contractors, we'd love to hear from you.

Submit your resume and a cover letter outlining your experience and why you'd like to join the ALD Group team.

📌 Estimator & Customer Relationship Coordinator (Canberra)
🏢 ALD Group
📍 Canberra

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