Department of Education

Reference number

13846-44346530

Occupation

Security Services

Work type

Full-Time

Location

Sydney - Greater West

Salary Information

Closing date

13 August 2026 at 11:59pm

Incident Response Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

- Ongoing Full-Time Role
- Location Blacktown
- Salary Security Officer Grade 2 $1255.60 p.w. plus penalty rates plus super

About the role

- Respond to alarm activations and calls for assistance that are received from security systems in schools
- Provide advice in regard to a range of incidents that may be reported by schools
- Deliver high-quality customer service and maintain working relationships with internal and external stakeholders
- Prepare skilled, well written reports in regard to incidents that have occurred
- Use a computerised database to record clear and accurate details of incidents
- Work effectively within a small team to meet stakeholder expectations where workloads may be unpredictable
- Complete related administrative duties.
- Rotating shifts 7 days a week: 7am-3pm, 3pm-11pm, 11pm-7am (penalty rates apply)

About School Infrastructure

School Infrastructure is delivering new school buildings, major upgrades and maintenance strategies to ensure every school-aged child has access to high quality education facilities at their local public school. This encompasses the largest investment in public education infrastructure in the history of NSW.

For further information please

About you

- Must be an Australian Citizen
- Hold a valid NSW Drivers Licence
- Availability to work a 38-hour week rotating roster
- Experience in working is a security control room environment would be desirable.




- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people
- Demonstrated understanding of and commitment to the value of public education

Benefits

- 38 hour working week
- Training provided
- Competitive salary, employer’s contribution to superannuation and annual leave loading
- Generous holidays & leave conditions – 5 weeks annual leave
- Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.



Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date 13 August 2026 at 11:59pm.

For role enquiries please contact Mark Ivins via email at [email protected]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

📌 Incident Response Officer (Sydney)
🏢 Department Of Education
📍 Sydney