At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people.
Job Description
We are seeking a driven and dynamic Retail Manager to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.
Key Responsibilities:
- Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.
- Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.
- Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.
- Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.
- Arranging the ordering and purchasing of goods and ingredients according to budget.
- Takes full ownership of the P&L; including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.
- Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.
- Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.
- Maintain restaurant security to protect people and assets including updating of security codes and key logs.
- Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.
- Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.
- Opportunities exist at our Yatala and Pimpama locations.
Why Join GYG?
- Adaptable rosters and employment stability - talk to us about what work life balance means to you
- Opportunities for advancing your leadership abilities – level up to Area Management and beyond
- A comprehensive training program and support to set you up for success
- Heavily discounted GYG meal
Qualifications
Skills & Experience:
- A minimum of Diploma qualification
- At least two years of experience as a store manager in a retail setting
- Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L; management strategies
- Previous success in meeting and exceeding KPI’s in a managerial role
- Proven track record of delivering outstanding customer service and enhancing the overall guest experience
- Exceptional interpersonal and communication skills