Web Mobile Technology is accelerating business success through the global delivery of cutting-edge enterprise turnkey workflow solutions. We are a driven team that delivers extraordinary value to our customers and we excite our solution users with our highly visual, intuitive and engaging solutions. We are building a team that are passionate, creative, fun, adventurous and driven. As a Customer Success Manager, you will be responsible for supporting and managing customers and partners using our Executive Gold Suite products.

Experience

- 5+ years of enterprise software support, SaaS experience preferred
- Recent history and examples of customer software support, exceptional service and customer retention
- Experience across a range of industries, including government departments
- Experience building relationships at all levels in medium and large enterprises
- Business degree, customer service training and a passion for self improvement and learning
- Outstanding communication,



attention to detail and relationship building skills
- Team player, ability to work independently and ability to meet agreed targets

Responsibilities

- Identify, connect with and close sales with new customers and new partners
- Develop a new client onboarding and tailored customer support plan
- Connect with customers and partners in person, at events, via email, via chat and on the phone
- Collaborate with WMT team members to enhance our business processes, request support and to deliver customer care
- Lead webinars to drive upsell of additional products, support and services
- Work location of choice (or a combination): Melbourne - Australia, New York City - United States, London - Unitied Kingdom, Brussels - Beligum and/or home office in your location of preference.

Rewards

Competitive compensation, travel opportunities, team events and work-life balance.

📌 Customer Success Manager (Melbourne)
🏢 Web Mobile Technology
📍 Melbourne