Job Description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced workplace? If so, Europcar has an exciting opportunity for you ! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Parramatta team on a full time basis!

Why join Europcar?

- Competitive hourly rate + shift loading + uncapped incentives

- Boost your income with our performance-based incentive program

- Six weeks’ employer-paid parental leave

- Ongoing training and career development opportunities

- Global brand opportunities across AU/NZ and beyond

- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

- Access same-day pay through our financial wellbeing partner

- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)

- 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

- Greet and assist customers in renting vehicles as based on their preferences and needs

- Process rental agreements accurately and efficiently

- Promote and upsell additional products and services

- Address customer inquires and concerns promptly and professionally, with a service first approach

- Achieve or exceed individual and team sales targets

- Inspect vehicles before and after rental periods, noting any damages

- Maintain knowledge of current promotions, services, and products to assist with sales efforts

- Build strong customer relationships to encourage repeat business and referrals

- Detailing and cleaning vehicles to business quality standards

- Refuel and transport vehicles

To be considered, you should possess:

- Previous experience in sales,



customer service or retail

- Car rental experience is highly desirable

- Excellent communication and interpersonal skills, with a customer-first mindset

- Confident using computer systems and technology

- Ability to work efficiently in a fast-paced, high-pressure environment

- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

- Valid Australian driver's license with a clean driving record

- Full working rights in Australia (current and ongoing)

- A positive, proactive and team-oriented attitude!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

📌 Rental Sales Agent (Parramatta)
🏢 Europcar
📍 Parramatta