We’re a founder-led, delivery-focused team where disciplined thinking, collaboration, and accountability drive remarkable outcomes. If you’re motivated by real impact and high standards, you’ll fit right in.

A Team Built on Shared Values

At Mosaic, you won’t just take on a role — you’ll help shape places and communities that stand the test of time. Every project we deliver reflects our unwavering commitment to quality, integrity, and purpose, and it’s our people who make that possible.

From day one, you’ll have the opportunity to contribute, learn, and grow alongside industry leaders who are redefining what it means to do development differently.

If you’re motivated by real impact, driven by high standards, and inspired by the idea of creating lasting outcomes, Mosaic is where you’ll find your purpose. This is your opportunity to be part of the difference.

Customer Care Executive – Brisbane

ABOUT THE ROLE

This role sits at the centre of how Mosaic represents its brand, guides customers through one of life’s most significant milestones, and ensures every interaction reflects the quality and care we stand for.

As a Customer Care Executive, you will play a pivotal role in supporting the team to deliver a seamless, high-quality experience across the entire customer journey. With a robust focus on service and communication, this role is responsible for supporting all aspects of the customer journey, including pre-settlement engagement, settlement coordination, handover management, and post-settlement care — encompassing defect rectification and ongoing assistance throughout the DLP.

As a representative of Mosaic, you will personally guide customers through their journey, creating confidence, clarity, and a sense of care at every stage. Your ability to anticipate needs, solve problems, and deliver a seamless experience will directly contribute to how our brand is experienced and remembered.

Ultimately,



this role plays a critical part in fostering lasting relationships and consistently delivering an experience that reflects the company’s long-term commitment to its customers.

Key Responsibilities:

- Customer Relations & Handover Coordination: Deliver a seamless end-to-end customer experience from pre-settlement through to handover and post-move-in. Conduct inspections, manage defect logging, coordinate move-ins, and ensure apartments and common areas are fully prepared to Mosaic’s standards.
- Client Communication & Support: Act as the primary point of contact for purchasers, providing timely updates, managing expectations, resolving concerns, and maintaining strong relationships throughout the settlement journey and beyond.
- Settlement & Handover Management: Oversee readiness checks, documentation, access distribution, and handover day coordination to ensure a professional and efficient settlement process.
- Quality Assurance & Defect Management: Identify, document, and coordinate resolution of defects, working closely with internal teams to ensure quality standards are met during pre- and post-handover stages.
- Post-Completion Care: Deliver proactive customer follow-ups, ongoing support during the Defects Liability Period, and long-term engagement to enhance customer satisfaction and loyalty.
- Process Improvement & Customer Experience: Contribute to continuous improvement initiatives, enhancing handover processes, systems, and overall customer experience.
- General Support & Compliance: Assist with broader customer care activities and ensure adherence to established processes, procedures, and quality standards.

WHAT WE’RE LOOKING FOR





- A confident and professional communicator with strong interpersonal and client-facing skills
- A customer-focused mindset, with a proactive, solutions-driven approach to problem solving
- Highly organised and detail-oriented, with strong time management and the ability to manage multiple priorities
- Self-motivated and adaptable, able to perform under pressure in a fast-paced, changing environment
- Digitally proficient, with confidence using a range of systems and tools
- A collaborative team player with a commitment to delivering high-quality outcomes and continuous improvement

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time. With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.

📌 Customer Care Executive (Brisbane)
🏢 Mosaic Property Group
📍 Brisbane