About YWAHS

Yoowinna Wurnalung Aboriginal Healing Service (YWAHS) is a Specialist Aboriginal Family Violence Service, which is an independent Not for Profit (NFP) organisation, that delivers services to the Aboriginal and Torres Strait Islander Peoples and their families, including ‘blended families’ living within the catchments of Wellington and East Gippsland Local Government Area’s.

We provide culturally safe and holistic services including counselling, clinical and therapeutic support, referral pathways, develop, implement, and deliver family violence education and prevention programs, advocacy and post-intervention support for Aboriginal and Torres Strait Islander clients and their families.

We support the recovery and healing of Aboriginal victims, individuals, families, and communities affected by family violence, and provide support to perpetrators of family violence, linking them to programs and services to address their behaviour and to help them build tools around respectful and healthy relationships with their partners, children, and extended family.

Our focus is on providing Aboriginal-led solutions, which are ‘trauma-informed,’ culturally safe, within holistic models of health and wellbeing.

About Our Roles

- The roles are located in the East Gippsland and Wellington Shire Council region – each Position Description specifies the location
- YWAHS has offices in Sale, Bairnsdale and Lakes Entrance and property in Nicholson – We service and support a wide geographic area from these offices including Orbost, Lake Tyers, Loch Sport, Yarram, etc.
- There is travel required with all our roles and a pool car is provided to support this
- The Position descriptions detail duties and skills required and are available through our jobs email [email protected]

Benefits

- Competitive base salaries plus superannuation and annual leave loading
- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- Industry-leading training and support
- Promotional opportunities
- Working alongside diverse people toward a common goal
- Flexible work hours
- Employee Assistance Program, a free and confidential counselling service

Qualification & Eligibility Requirements

- Qualifications and experience are specified within each position description




- All roles required candidates to have:
- Demonstrated knowledge and appreciation of Aboriginal culture and understanding of issues affecting Aboriginal people in a contemporary society
- Hold a valid driver’s licence
- Will be required to travel across YWAHS catchment area
- Have a current Working with Children Check clearance number prior to commencement in the role
- Are willing to obtain a National Police Check on Commencement (note YWAHS Discrimination Policy identifies that the organisation will not discriminate on irrelevant criminal history)

Information Technology (IT) Support Officer

Yoowinna Wurnalung Aboriginal Healing Service (YWAHS) is a Specialist Aboriginal Family Violence Service, which is an independent Not for Profit (NFP) organisation, who delivers services to the Aboriginal and Torres Strait Islander Peoples living within the catchments of Wellington and East Gippsland Local Government Area’s.

We provide culturally safe and holistic services including counselling, clinical and therapeutic support and referral pathways. We develop, implement, and deliver family violence education and prevention programs and provide advocacy and post intervention support for Aboriginal and Torres Strait Islander clients and their families.

We support the recovery and healing of Aboriginal victims, individuals, families, and communities affected by family violence, and provide support to perpetrators of family violence, linking them into programs and services to address their behaviour and to help them build tools around respectful and healthy relationships with their partners, children, and extended family.

Our focus is on providing Aboriginal led solutions, which are ‘trauma informed,’ culturally safe, within holistic models of health and wellbeing.

ROLE PURPOSE

The key purpose of the Information Technology (IT) Support Officer is to provide productive,



timely accurate and reliable IT support to YWAHS Board and staff.

BENEFITS

- Competitive base salaries plus superannuation and annual leave loading
- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- Industry leading training and support
- Promotional opportunities
- Working alongside diverse people towards a common goal
- Employee Assistance Program, a free and confidential counselling service

QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS

Essential

- Computer Science or Information Technology diploma or equivalent
- Relevant industry-based training
- Minimum 2 years’ experience in a related field
- A solid understanding of the role of the Help Desk and 1st & 2nd Level support
- Experience supporting Windows 10/11, iOS, Android and Office 365 in an enterprise environment
- Experience administering Active Directory/Azure Entra ID and Intune
- Demonstrated ability to manage multiple competing priorities and high-volume workloads effectively

Like to know more? Please email [email protected] using the subject line: IT Support Officer.

All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (please refer to the Position Description). Please note, incomplete applications may not be considered.

Applications close 10th August, 2026.

We recognise the rich diversity of people across Australia. YWAHS is committed to ensuring our workplace culture continues to value diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with disability, LGBTI and other diversity groups.

JOIN US… WE LOOK FORWARD TO RECEIVING YOUR APPLICATION

Sound like you? How to Apply

Please submit your application, addressing the Key Selection Criteria and include your resume, to our Jobs email: [email protected]

If you have a general recruitment enquiry, please contact Selina on 0447 956 706 or email our jobs email.

We recognise the rich diversity of people across Australia. YWAHS is committed to ensuring our workplace culture continues to value diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with disability, LGBTI and other diversity groups.

Join us… We look forward to receiving your application.

📌 Information Technology (IT) Support Officer (Lakes Entrance)
🏢 Yoowinna Wurnalung Aboriginal Healing Service
📍 Lakes Entrance